Job Title

ResponsibilitiesLead, conduct User Acceptance Testing (UAT) and coordinate events to test and verify that solutions and tools meet the requirements set out by business stakeholders for successful project delivery UAT Lead will work and specialize as a subject matter expert in testing and validating that business requirements have been implemented as required prior to project go-live Work closely with Business subject matter experts, IT teams and the Program management team to deliver high quality UAT testing events that support and enable successful project deployment Support our Commercial teams in their daily workflows and ensure our commercial system(s) is/are meeting the needs of the business Manage incoming tickets/cases related to Salesforce and connected applications (such as but not limited to Marketo, Cvent, etc.), monitor commercial system integrations, resolving system/process issues and escalating to correct teams, if needed Create and manage Knowledge (i.e. self-help) articles with a high degree of accuracy, precision and version control Actively engage in product management by working alongside Product Owners by translation of business needs into technology requirements and the creation of related work items Participate in Agile projects to improve the commercial user experience and be able to conduct User Acceptance Testing with a high level of scrutiny Analyze Commercial processes and procedures to find areas for improvement. Work with a LEAN mindset What We’re Looking For Ideal candidates will have an undergraduate degree and CRM certification in a related field, and possess strong quantitative, analytical and interpretive skills. Excellent oral and written communication skills are required along with excellent MS Office skills. This person should have a strong foundation in CRM tools and will be tasked with creating, implementing and improving best practices ensuring continual enhancement of digital application(s) The candidate should possess strong organization, prioritization, problem identification, detail-oriented, and problem-solving skills to manage internal workflows and client communication.