Job Title

Global Head of OperationsThe UniGuide (OpenLearning Ltd – ASX: OLL)Role OverviewWe are seeking a highly experienced Head of Operations – South Asia to lead, build, and scale The UniGuide’s regional operations across key markets including India, Nepal, Bangladesh, and Sri Lanka.This is a mission-critical leadership role responsible for ensuring operational excellence across the full student lifecycle — from agent onboarding and student application processing through to enrolment, commission management, and partner performance.The role combines five core functions:Admissions Leadership & Processing Excellence Agent Onboarding, Training & Enablement University Relationship & Delivery Management Operational Governance, Workflows & Compliance Commercial Operations (Commissions, Reporting & Performance) The successful candidate will play a pivotal role in delivering high-quality, compliant, and conversion-driven recruitment outcomes, aligned with The UniGuide’s core pillars of quality, integrity, and transparency.Key Responsibilities1. Admissions Leadership (Primary Function)Lead end-to-end admissions operations for Australia and UK partner institutions Ensure high-quality application assessment, documentation, and submission standards Drive conversion rates from application to enrolment through strong pipeline management Implement structured follow-up processes across all stages (offer, visa, enrolment) Maintain strict compliance with visa and regulatory frameworks (e.g. Genuine Student requirements, ESOS obligations) Integrate and manage verification workflows (ID, academic, financial, interview) to ensure pre-qualified applications Build scalable admissions processes across multiple high-volume markets 2. Agent Onboarding, Training & EnablementLead onboarding of recruitment partners (agents, counsellors, B2B networks) onto The UniGuide platform Deliver structured weekly training programs on: Platform usage University partner requirements Admissions processes and compliance Ensure all agents are aligned with quality-first recruitment standards Monitor agent performance, engagement, and application quality Work closely with BDMs to activate and scale high-performing agents 3. University Relationship & Delivery ManagementAct as the operational lead for university partners across South Asia Ensure accurate execution of: Admission requirements SLAs and turnaround times Offer conversion targets Coordinate closely with university admissions teams for application outcomes Support onboarding of new institutions onto the platform (courses, requirements, commissions, territories) Provide operational insights and feedback to improve partner performance and satisfaction 4. Operational Governance, Workflows & Platform ManagementDesign, implement, and continuously optimise end-to-end operational workflows, including: Agent onboarding and compliance checks Student application lifecycle tracking Document verification and audit trails Offer, acceptance, and visa tracking Ensure The UniGuide platform operates as a single source of truth across: Agents Students University contracts and commissions Oversee data integrity, reporting accuracy, and audit readiness Work with product/tech teams to improve platform functionality, automation, and integrations Establish clear SOPs, KPIs, and performance dashboards across all operational functions 5. Commission Management & Commercial OperationsOversee commission structures, tracking, and reconciliation across all university partners Ensure accurate mapping of: Commission rates Bonus structures Agent revenue shares Manage payment workflows and cross-entity charges (e.g. ECA / The UniGuide structures) Maintain transparency of commissions within the platform for all stakeholders Work closely with finance teams to ensure timely invoicing and collections Analyse unit economics, margins, and partner performance to optimise revenue 6. Team Leadership & Regional ScaleBuild and lead a high-performing regional operations team, including: Admissions officers Training and onboarding specialists Operational support staff Provide hands-on leadership in the initial scale phase Drive a performance culture focused on quality, speed, and conversion Support hiring, training, and ongoing capability development Align closely with global leadership across recruitment, product, and strategy Key Requirements7+ years’ experience in international student admissions (Australia & UK essential) Strong background in high-volume admissions operations and conversion management Proven experience managing agents and B2B recruitment networks Deep understanding of visa frameworks, compliance, and integrity requirements Experience with CRM / admissions platforms / workflow systems Strong operational mindset with ability to build scalable processes Commercial acumen, including commission structures and revenue models Experience working across South Asia markets highly preferred Success MetricsApplication-to-enrolment conversion rates Quality of applications (low rejection / high visa success) Agent activation and performance metrics Speed and efficiency of admissions processing Accuracy and transparency of commission reporting Partner (university & agent) satisfaction Why This Role MattersThis role sits at the core of The UniGuide’s operating model.Success will directly drive:Revenue growth University partner trust Student quality outcomes Platform scalability across global markets