Job Title

About the RoleWe are seeking a highly skilled RCS Specialist / Developer to design, develop, and manage next-generation messaging solutions. The ideal candidate will have hands-on experience with RCS (Rich Communication Services) and a strong understanding of telecom messaging ecosystems. You will play a key role in building interactive, scalable, and engaging messaging experiences using RCS capabilities for customer engagement, notifications, and conversational commerce.Key ResponsibilitiesDesign and implement RCS-based messaging solutions for enterprise use casesCreate and manage RCS message templates (promotional, transactional, conversational)Define and manage message delivery protocols including routing, delivery tracking, and fallback mechanisms (e.g., SMS fallback)Integrate RCS solutions with backend systems, CRM platforms, and APIsDevelop rich messaging features such as carousels, suggested replies, rich cards, and media-rich messagesWork with RCS Business Messaging (RBM) platformsCollaborate with telecom providers and messaging aggregatorsEnsure message delivery, analytics, tracking, and reportingOptimize messaging flows for performance and engagementTroubleshoot and resolve RCS-related issuesRequired SkillsStrong understanding of RCS protocol and ecosystemExperience with RCS template creation and approval workflowsKnowledge of message routing, delivery reports, and fallback strategiesExperience with RCS Business Messaging (RBM) platformsExperience with REST APIs, Webhooks, JSON, and XMLFamiliarity with telecom messaging systems (SMS, MMS, OTT)Experience with AWS cloud platformExperience with platforms such as Google RBM, Infobip, TwilioPreferred SkillsExperience in chatbot development and conversational flowsExposure to AI/ML-based conversational platformsUnderstanding of customer engagement platformsExperience with analytics and campaign tracking toolsQualificationsBachelor’s degree in Computer Science, IT, or related fieldMinimum 3+ years of experience in messaging platforms or telecom domainProven experience in RCS implementation is highly preferred