Job Title

Job title / Reporting to: The CSR Prom/ CSR reports to SL and to Location/Airport Manager and functionally to the Area Manager Job purpose: The primary goal for a CSR Prom is to provide excellent customer service experience. This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete satisfaction. Key-result areas: \u00b7 Receives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web. \u00b7 Puts into practice proactive behaviour towards Customers, liaising so courteous and professional, offering solutions in order to maximize the Customer satisfaction. \u00b7 Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc) to ensure the best Customer service and the profitability of the location. \u00b7 Coordinates the check-in operations and plays, occasionally, activities of handling the vehicle in the car park. \u00b7 Maximize profit by offering services and ancillary products to Customers. Educational Background : High School Graduation or University education. Professional Experience: Previous sales and customer service experience. Knowledge : \u00b7 Fluent Level of English (+ second language) \u00b7 Microsoft Office \u00b7 Full Driving License Skills & Competencies : \u00b7 Excellent organizational and time management skills \u00b7 To be proactive \u00b7 Problem solving \u00b7 Effective Communication \u00b7 Ability to work well as a team with 100% customer focus \u00b7 Selling proposition \u00b7 Ability to work in a fast work environment with a variety of tasks \u00b7 Ability to demonstrate professionalism, enthusiasm, and outstanding communication \u00b7 Enthusiastic, flexible and positive attitude towards selling. \u00b7 Customer oriented to guarantee a high-quality level of customer service, in compliance with Company policies and procedures. \u00b7 Flexibility to work days, nights, weekends and on bank holidays