Job Title

Credit and Collections Specialist, Puebla Position Summary Reporting to the Global Billing and Collections Team, the Credit and Collections Specialist will carry out administrative duties related to all North American customers, including customer credit collection communications to both internal and external customers. This position is hybrid, reporting to our Puebla Mexico office and requires Eastern Standard time schedule to service customers in the US and Canada. Responsibilities Collection of past due AR Resolution of billing errors Resolution of unapplied payments Reconciliation of customer accounts Customer master data maintenance as needed, including contact information updates in SAP Communicate with both customers and team members regarding customer accounts Timely responses to customer and customer service manager (CSM) requests Track and document payment status of high priority items in real time Attend daily meetings with both internal and external customers Update and publish daily reports of collection activity Submit monthly invoices to online portals and manage payment status Manage and archive customer PO change requests with Account Management Team Other General Administrative duties Qualifications Collaboration - Excellent internal and external customer service skills are required Communication - Excellent verbal and written communications skills in English are required Proactive mindset that anticipates customer requests Ability to troubleshoot errors and own the resolution Minimum of 3 years’ experience in customer service role Experience with ERP system required SAP experience preferred Experience with SAP BI Reporting preferred Strong software proficiency in Microsoft Excel required Strong analytical and problem-solving skills Ability to prioritize workloads and the flexibility to manage multiple tasks and deadlines High value on teamwork and professionalism Invoicing experience is preferable Management of invoice portals such as Coupa and Ariba is preferable