Job Title

Change Manager at NOCJob SummaryNOC Change Manager will lead a team with the target to ensure that activities within the NOC scope are executed, followed up and done accordingly to SLA and KPI's. The Change Manager will drive and secure all activities are performed on an adequate and timely basis for the different Stakeholders.The Change Manager is responsible for ensuring that all network changes are planned, assessed, approved, implemented, and reviewed in a controlled manner — minimizing risk to live services.Unlike the Incident Manager (who reacts to outages), the Change Manager focuses on preventing outages caused by planned activities.Responsibilities & Tasks- Ensure every change request (CR) is logged in the ITSM tool.Classify change type:Standard Change – Pre-approved, low riskNormal Change – Requires review and approvalEmergency Change – Urgent fix (often linked to incidents)Assign:Risk levelImpact levelPriority- Risk & Impact AssessmentReview technical implementation plans.Assess:Services affected (Voice, LTE, 5G, MPLS, Fiber, Core)Number of customers/sites impactedSLA implicationsRollback feasibilityMaintenance window- Maintenance Window GovernanceEnsure changes are scheduled during approved windows.Avoid conflict with:Other major changesPeak traffic hoursCritical business eventsManage change calendar.Prevent overlapping risky activities.- Communication ManagementNotify stakeholders:NOC teamsCustomer careEnterprise clients (if required)Position QualificationsCore Competences:- Outstanding English and Spanish Communication and Presentation skills - Be customer and Business oriented and have consultative approach - Problem Solving and Analytic thinking - Very good understanding of Leadership Framework - Creative & innovative - Able to lead and motivate people, to promote responsibility and to facilitate diversity & awareness - Knowledge of Huawei's existing and future product/services portfolio - Sense of urgency with quality as a key deliverable - Strong background in managing/effecting change - Experience with the interpretation of quality indicators to detect and implement corrective action - Results focused, priority setting to resolve conflicting goals with restricted resources - A thorough and methodical approach to work - Highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture. - Experience with multiple customers/ multiple accounts and priorities - Understanding of financial aspects of the role - Minimum Qualifications & Experience Requirements: - At least 3 years' experience in people management - Bachelor's Degree in Computer Science or Electrical Engineering and 4 years relevant telecom experience within NOC operation or at least 7 years of relevant telecom experience in customer support. - Understanding of 2G-3G-4G telecom networks, Access network, network elements and telecom services - Good knowledge of Microsoft Office suite - Good knowledge of Radio Frequency - Customer issue handling