Job SummaryWithin the Customer Services and Delivery (CS&D) board area, the mission of the Enterprise Cloud Services (ECS) organization is to run and operate SAP’s private cloud offering. Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by Hyper‑Scalers like Microsoft Azure, Google Cloud Platform or Amazon Web Services (AWS). ECS delivered services include backups, patching, provisioning and upgrades, restore and disaster recovery, infrastructure monitoring and event detection. Services are delivered from all regions (EMEA/AMER/APJ) having a strong international focus and cultural diversity. LocationSelected candidate will be located in Monterrey or Mexico City for Hybrid requirements of 3 days in office. Role ResponsibilitiesApplication Technical Area is supporting our operational teams to reduce outages and operational effort as well as to increase customer satisfaction. The team is the interface to product support and product engineering for various SAP and non‑SAP solutions and driving projects such as improving monitoring and tool integration, Admin Access Management, providing guidance on release strategy, extending knowledge transfer into distributed operations teams as well as running various inhouse tools. IT Technology Services Senior Specialist is responsible for 24x7 availability of SAP systems running in SAP ECS; respond, troubleshoot and resolve alerts and incidents; being an escalation point, on LLD level, for productive issues; follow change management processes during service request execution; seek opportunities to streamline standard operating procedures through automation; must feel comfortable working in a fast paced, dynamic and flexible environment; operate effectively in a global 24x7 international team. Role RequirementsBachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management Solid know‑how on SAP Technologies (SAP NetWeaver certification highly beneficial) Experience in at least one non‑NetWeaver technology: BOBJ, SAP Convergent Charging/Mediation, OpenText, HANA XSA, etc. Strong capabilities in technical documentation Capacity to continuously acquire new knowledge in an independent and proactive way Good analytical and solution‑oriented thinking Very good communication and networking skills Strong customer service focus Very good English language skills Work Experience12+ years of experience as Technical SAP NetWeaver (ABAP and Java Basis administration) and/or non‑NetWeaver engineer on L3 or higher‑level operations/support teams Strong working knowledge in Linux and Windows operating system platforms Strong working knowledge in HANA, Sybase ASE and/or other Database management systems Strong working knowledge managing technical documentation and knowledge productization Equal Employment OpportunitySAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Other InformationAI Usage in the Recruitment Process: For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.#J-18808-Ljbffr
Job Title
IT Technology Services Senior Specialist