An innovative tech company is seeking a Service Delivery Coordinator in Mexico City to supervise and coordinate service operations across various support teams. This role focuses on ensuring SLA compliance and service quality, monitoring performance metrics, and facilitating effective communication between teams and clients. The ideal candidate will be responsible for generating reports, validating client requirements, and aligning operational procedures with corporate policies. Experience in coordination roles and knowledge of ITSM tools is preferred. #J-18808-Ljbffr
Job Title
Service Delivery Lead – Multi-Channel Support