About Justin Alexander Group Justin Alexander Group is a leading luxury bridal fashion company celebrating our 80th anniversary in 2026. Our portfolio includes ten distinctive brands—Justin Alexander, Justin Alexander Signature, Fable by Justin Alexander, Sincerity Bridal, Lillian West, Sweetheart Gowns, Viktor&Rolf Mariage, Savannah Miller, Poeza, and RINGS—each serving a unique bride with exceptional design, quality, and craftsmanship. We partner with over 1,500 retailers globally and dress hundreds of thousands of brides each year. Role Description As Credit Associate, you will work with Justin Alexander's large base of customers: caring for these accounts and the people behind the names, recording payments to Customer accounts and maintaining accounts receivable records. This role will support a predominantly US-based account portfolio and will be aligned with the US holiday calendar. The first week of employment will include onboarding in New Jersey, US to ensure a smooth transition and alignment with our team, processes and systems. Additional travel to the US on occasion may be required. We're seeking candidates who thrive in a diverse team environment and actively engage in our company culture, from online chat rooms to holiday events. While personal disclosure isn't mandatory, embracing and contributing to our team's camaraderie is highly valued. It's about being an integral part of our community and fostering a positive, inclusive workplace. Our best candidates are experienced team players that have a strong work ethic, excellent communication skills, an elevated level of organization, and the ability to multitask. Financial literacy is imperative for this job position. Responsibilities Processing credit card payments of invoices Reconciling account balances between multiple systems Updating CC information on-line upon request Taking In-bound financial calls Processing phoned in/emailed/fax CC payments Work Exception report Checking open A/R for clean-ups Processing CC pre-authorizations Completing CC authorizations Contacting Store to resolve CC declines Cancelling, reprinting pick tickets upon request Creating payment plans Monitoring credit terms of customers Reviewing Credit limits for customers Researching check applications, and payment discrepancies Processing of NSF checks Use of AR Collection Portal Processing refunds Processing check payments as ACH One on one calls with Sales and Team Members as needed Performing other duties assigned by the supervisor. Includes all clerical support functions and organizing files. Qualifications Must be fluent in English Associate Degree in Accounting or Business preferred Minimum of one year of accounting and/or bookkeeping experience preferred Excellent written and oral communication skills. Ability to maintain open communication with customers and sales representatives. Strong interpersonal skills and ability to work with others internally and externally. Ability to handle multiple tasks simultaneously Proficient in Microsoft Office Software with emphasis on Excel. Typing and accurate data entry skills. Ability to work effectively with team members to accomplish desired goals, especially during peak times. Familiarity with ERP system or Esker/Termsync a plus but not required Must have ability to travel to the United States Preferrable location: Northern or Western Mexico functioning on Central/Pacific Coast time
Job Title
Credit Associate