Job Title

People Services Specialist Location: Remote from Mexico How you’ll make an Impact We are looking for a People Services Specialist to play a pivotal role in our People team. This position is the backbone of our employee experience, responsible for ensuring smooth operations across key areas like benefits, onboarding, offboarding, and performance management. If you are a detail-oriented professional with a passion for supporting people, this is your opportunity to make a real impact. What you will be doingBenefits & Employee Support: Act as the primary contact for all employee benefits inquiries and oversee benefits administration, including enrollment and life event changes, benefits deductions, compliance reporting (ACA, Form 5500, nondiscrimination testing), leave programs (PTO, FMLA, STD), and HR systems (UKG/Workforce Management). Lifecycle Management: Coordinate and manage the end-to-end processes for onboarding and offboarding, ensuring all documentation is completed accurately and in a timely manner. HRIS & Reporting: Maintain the integrity of our HRIS data, ensuring all employee records are accurate and up-to-date. Generate reports to support key People initiatives and departmental needs. Team & Office Coordination: Partner with our facilities team to support office operations, including space planning, supply management, and serving as a liaison with property managers. Employee Engagement: Develop, plan, and execute a variety of employee engagement activities and events, from company parties to remote team-building activities, to foster a positive and inclusive culture. Process Improvement: Proactively identify opportunities to improve and streamline People procedures, working to integrate new processes and tools as needed. Monitor and manage the People Team inbox: You will serve as the first point of contact for employee inquiries; respond directly to general questions or route messages to the appropriate subject matter expert (SME) for resolution. You’ll be successful in this role if you have Bachelor's Degree (BA/BS) in Human Resources, Business, or relevant field. Minimum of 2-4 Years of human resources generalist experience in a corporate setting. Proven experience with UKG, including managing employee data, issue resolution, BI reporting, HRIS Admin experience with UKG and Workforce Management Administration. Excel proficiency with experience using advanced functions and tools for HR reporting and reconciliation (i.e. Pivot tables, VLOOKUP,data manipulation between multiple sheets, charts, graphs and data validation). Proficiency in leveraging AI tools and automation to enhance HR processes, such as drafting communications, analyzing data, improving workflows, and supporting talent, engagement, and compliance initiatives. Demonstrated HR generalist experience, with the ability to manage multiple competing priorities, effectively prioritize workload, and communicate seamlessly across various functions within the People/HR department. Superior people skills; client service and people oriented. Excellent Analytical and problem-solving skills. Self-driven with strong task ownership. Strong written and verbal communications skills. Ability to work under pressure, while maintaining a tactful and professional demeanor. Highly organized and strong time management skills. Required language skills Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Bonus points for Ability to leverage generative AI tools to enhance efficiency in daily HR tasks and reporting Prior experience with Professional in Human Resources (PHR)