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Job description: Title: Customer Care Representative Pay:  Up to MX$19,000.00 per month Work Location: Purely work from office- Roberto J. Cantu 2777 Col. Los Doctores, CP 6470, Monterrey, Nuevo Leon Full‑time | (no weekends) We are seeking a Customer Care Representative to join our team in Monterrey! This role is responsible for delivering exceptional customer service, addressing inquiries, resolving issues, and ensuring a positive experience across every interaction. The ideal candidate is an excellent communicator, problem solver, and team player who thrives in a fast‑paced environment. What you'll do: Handle customer inquiries through phone, email, chat, and other communication channels. Resolve issues related to orders, products, billing, shipments, or general support. Log all interactions accurately and follow up on cases until completion. Escalate technical or complex issues to internal teams when appropriate. Meet or exceed performance metrics such as CSAT, FCR, AHT, and response time. Collaborate with cross‑functional teams to improve processes and enhance the customer experience. Participate in ongoing training to stay up to date on products, services, and policies. You'll be a great at this if you have the below skills and experience: Empathy and active listening. Customer‑oriented mindset and problem‑solving ability. Patience and conflict management skills. Organizational skills and attention to detail. Teamwork and adaptability. What we're looking for: High school diploma required; bachelor’s degree preferred. Previous experience in customer service (call center, support, retail, or similar roles). Strong verbal and written communication skills. Ability to multitask and work under pressure. Familiarity with CRM systems, ticketing platforms, or chat tools (preferred). Basic computer literacy and ability to learn new systems quickly. Availability for rotating shifts if required by the business. What we offer: Competitive salary based on experience. Legal benefits and additional perks. Continuous training and development opportunities. Career growth potential. Collaborative and dynamic work environment.