Join Epson’s Customer Account Service Team—the central hub for supporting our customers and internal partners, ensuring smooth, accurate, and on-time order delivery from start to finish.What You’ll Do- Manage customer orders in SAP from receipt to delivery. - Resolve order issues by working with credit, sales, and logistics teams. - Provide proactive updates to customers on order status, shipments, and returns. - Respond to inquiries via phone, email, or chat within set timelines. - Maintain accurate customer records and process credits, debits, and RMAs promptly. - Collaborate across departments to improve processes and customer satisfaction.What We’re Looking For- Experience: 2+ years in customer order services with SAP (order fulfillment focus). - Skills: Excellent communication, attention to detail, problem-solving, and multitasking. - Mindset: Customer-focused, proactive, and adaptable. - Language: Strong English and Spanish communication skills (written and spoken) to collaborate effectively with global teams and customersWhy Join Us?- Be part of a global brand known for quality and innovation. - Collaborate with international teams and customers. - Professional growth opportunities.If you’re ready to deliver excellent service and make an impact in a global company, apply now and bring your skills to Epson!
Job Title
Customer Account Services Representative