Job Title

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through withus. Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their ownuse. SCOPE/PURPOSE OF POSITION:The ServiceNow ITOM/ITAM/SACM-CMDB engineer will be responsible for end-to-end maintenance of business support and administration for the ServiceNow IT Operations Management and IT Asset Management applications/modules/processes such as Event Management, Discovery, Service Mapping, SACM/CMDB, SAM, and any other modules later determined to be inscope. ROLES AND RESPONSIBILITIES:Participate and advise in product lifecycle conversations for given platfor m scopeEstablish a strong partnership with parallel operational system administrators and support resources to maintain continuity of data flow for system integ rationsMeet discovery health and service mapping objectives by executing a CMDB maturity model and control plan to ensure sustainable health and data in tegrityAnalyze health monitoring and system data to make maintenance of business action recommendations that will foster hardened system security, overall platform currency, and performance optim izationServe as a technical expert for pre-project requirements building and shapingEvaluate and assess the impact of new requirements to ensure overall alignment with the platform, current infrastructure, and support ope rationsEvaluate and test system fixes and new capability to determine impact and b enefitsConfigure, test, and implement system enhancements and modules in the platform as neededExecute implementation efforts with operational change and production processes to ensure minimal impact to production and compatibility with other system maintenance activities such as weekly moves to production, quarterly patching, and annual u pgradesAssess impact of designed client scripts, business rules, and workflows and partner with respective operations resources for impleme ntationCreate and maintain roadmap, system design, and architecture docume ntationHandle operational escalations to include ticket management with the SaaS p roviderService Mapping scope specific responsibilities i nclude:Review service map quality with owners of s ervicesConvert existing manual Application mapping to discoverable mappingDocumentation on configuration and patterns required for Service MappingAuditing Service Maps for technical issues and re solvingService Mapping and discovery schedule main tenanceEvent Management scope specific responsibilities i nclude:Maintain Event Management Application and Integ rationsOnboard new element managers to include integration, event handling, rules, and notifi cationsReview events for errors and com pletionReview alerts to ensure CI binding is occurring as e xpectedReview alert and incident creation with process and area ownersModify auto assignments or routing fu nctionsEnsure overall quality and value of event manageme nt toolSoftware Asset Management scope specific responsibilities i nclude:Maintain SAM Pro Store Applications Versions and U pgradesSupport ServiceNow Agentless Di scoveryImplement, support, and document SaaS and Inventory Integ rationsDevelopment/Configuration of Additional SAM Pro Enhancements and Capabilities in accordance with enhancement processPartner with SAM team for bulks data uploads and integrity management Required Skills/Experience7+ years of overall IT ex perience5+ years of total ServiceNow experience that includes first-hand support and/or system admini stration2+ years of ServiceNow design and implementation experience across the platformWorking knowledge of ServiceNow applications with focus on IT Operations Mgmt. and IT Ass et Mgmt.Extensive understanding of integration standards, design, and implem entationIn depth understanding of CMDB, Common Service Data Model, Service Mapping and D iscoveryExperience with ServiceNow Integration Hub activity designer, activity packs, and orche strationThorough understanding of ServiceNow integrations, database hierarchies an d designKnowledge of ServiceNow’s license and entitlement s tructureKeen eye for gaps, complexity reduction and simplification without compromising requ irementsAbility to work cross functionally to resolve conflicts and pr ioritiesWorking knowledge of creating and configuring forms and screen updates in Se rviceNowDemonstrated use of Workflow Editor and Flowperience Education/Certification RequirementsITIL v3/v4 Certification or equivalent practical e xperienceCertified ServiceNow System Admi nistratorCertified ServiceNow Implementation Speciali st a plusB.S. Computer Science or relatedIT field A job that shapes a life. Corning offers you the totalpackage. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day pany-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, w e all win.As part of our commitment to your financial well-being and in addition to full Mexico statutory benefits, we offer food coupons that ease daily costs, and a structured savings fund to support your long-term financ ial goals.Salaried employees are eligible for comprehensive medical and dental coverage. Additionally, all employees are covered by company-sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program to support you and yo ur family.Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment.#J-18808-Ljbffr