Job Title

Customer Service Representative – Remote - (Residential Cleaning Franchise)Company:(Residential Cleaning Franchise) Schedule:Monday - Friday / U.S. Business Hours (PST;CST;EST) Compensation:$1250 to 1,500 USD per month Employment Type:Full-Time | RemoteRole OverviewWe are looking for a motivatedCustomer Service Representativeto support the daily operations of a Residential Cleaning Franchise. In this role, you will be responsible formanaging inbound customer inquiries, scheduling cleaning appointments, and supporting customer communication and retention efforts .Key Responsibilities1. Lead Capture & BookingAnswer inbound calls, website inquiries, and customer requests for cleaning services. Collect and record key client information and service needs. Convert incoming inquiries into scheduled cleaning appointments.2. Scheduling & ReschedulesSchedule new cleaning appointments and recurring services. Coordinate daily cleaning routes with available teams. Handle rescheduling requests and manage calendar changes efficiently.3. Customer Communication & RetentionMaintain clear and professional communication with customers. Confirm appointments and send reminders when needed. Support customer retention through follow-ups and service feedback.4. Service Issue Intake & EscalationReceive and document service issues or customer complaints. Provide initial support and reassurance to customers. Escalate service concerns to management when required.5. CRM & Administrative SupportMaintain accurate customer records and appointment details in the CRM. Update service logs, notes, and customer communication records. Support general administrative tasks to keep operations organized.Requirements1. Customer Service ExperienceMinimum2 years of experience in customer service, client support, or service-based business environments . 2. Scheduling / Coordination ExperienceAt least2 years of experience coordinating appointments, service schedules, or operational calendars . 3. Customer Communication VolumeAt least2 years of experiencehandlinghigh volumes of inbound inquiries and follow-ups via phone, email, or messaging platforms . 4. CRM / Software ExperienceMinimum2 years of experience using CRM systems or scheduling tools to manage customer data and appointments . 5. Multitasking / Operational CoordinationMinimum2 years of experiencemanagingmultiple service requests, appointments, or client interactions simultaneously . RequirementsProfessional and quiet remote work setup (PC) with reliable high-speed internet. Strong Zoom presence and polished communication skills. Ability to balance client interactions with administrative responsibilities. Submission of an introductory video is required as part of the hiring process.