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Position: Local Support TeamExperience level: MiddleEducation level: Bachelor DegreeLocation: Mexico City – on siteIndustry – Sector:What you’ll do?• First and second level end user computing services.• Provide troubleshooting support for a variety of 3rd party applications, Microsoft Office 365, PCs, laptops, peripherals, IP phones, internet browsers, Win 10, 11 and MAC OS operating systems.• Engage in escalation support processes in a timely manner using good judgment and self-initiative.• Assist in the creation of written/verbal instruction guides for users and update knowledge base.• Manage incoming first and second technical inquiries effectively and efficiently using proactive customer service and call control techniques.• Create and deploy Disney images of workstations through the PXE server.• Manage workstation breakdown, relocation and configuration to accommodate user relocations, site remodels and installations of new assigned locations.• Receiving supplies (miscellaneous), cell phones and computer equipment for the company, including both legal entities.• Registering and modifying equipment in Service-Now,• Securing the company's computer equipment and cell phones.• Creation of the file related to the update (refresh) of the computer equipment.• Downloading of print reports and capturing of toner cartridge status screens for submission to the printer supplier.• Troubleshooting of first level printing problems.• Configuration and management of computers for use with advertising displays.• Support on-site company events, through projection and/or audio in various areas of the company,• Coordinate and deliver equipment to be refurbished (computers and cell phones) to cast members.What you’ll bring:• Ability to communicate technical and technological information in a clear and accessible manner to all business users.• Demonstrated ability to identify and resolve procedural/process problems to maintain a philosophy of Continuous Service Improvement.• Attitude and flexibility to respond and adapt to changing needs on short notice, to resolve problems in tight deadlines and critical situations.• Ensure prompt and accurate resolution of technical support related issues to customers with a high degree of responsability and effective response.• Ensure that the level 2 team is aware of major incidents as they occur.Technologies:Troubleshooting support Office 365; troubleshooting of first level printing problems HP; inventory controlSoft skills:Work Underpressure, Quality at work, Results Oriented, Excellent communication skills.What can YOU expect in a career with Capgemini?- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients. - You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools. - You will contribute to client satisfaction by providing timely and responsive value-added services and work products. - Capgemini offers a competitive compensation and benefits package. - Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization. - Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.You will love this job because- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation. - Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. - Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”