A global IT services provider is seeking a Helpdesk Senior Associate in Guadalajara, Jalisco, Mexico. The role involves conducting audits, providing feedback to agents, and ensuring quality in customer service delivery. Candidates should possess strong analytical skills, advanced English proficiency, and 1-3 years of relevant experience. Knowledge of ITIL concepts and basic Excel skills are essential. This position supports a hybrid work model, offering a dynamic environment for growth.#J-18808-Ljbffr
Job Title
Senior Helpdesk QA and Training Associate