What does a Technical Support Engineer do?Your mission, should you choose to accept it, will be to solve high-complexity issues for our customers and partners. Your tools? Our cutting-edge ticketing system, your company laptop, and—most importantly—your brain.You will be the last line of defense between our customers and chaos. Communication is strictly via email (there might be a direct call once a year, but don't worry, you'll receive coaching for that).Responsibilities- Solve & Conquer: Identify issues, analyze them, and make them disappear. - Strategic Routing: If you can’t solve it, someone else can; you’ll be responsible for channeling the case to the right team. - Precision: Provide fast and accurate feedback to customers. - Evolve: Maintain and improve your solutions as needed. - Tool Building: Develop or enhance internal tools to make everyone’s work easier.Must-Haves- Education: Bachelor’s degree completed (100% of credits; the physical diploma is not mandatory). - Coding Expert: Proficient in at least one programming language. - Core Skills: Mastery of Object-Oriented Programming (OOP), object modeling, and relational databases. - Analytical Mindset: Strong problem-solving skills. - Soft Skills: Diplomacy and excellent communication. - Autonomy: Fast and self-driven learner. - English: Professional proficiency (both spoken and written).Nice-to-Haves- Contributions to Open Source projects. - Knowledge of Python, JavaScript, XML, and CSS. - Familiarity with Git, Linux, and GitHub.Note: We don’t expect you to master our specific tech stack on day one, but we do require solid foundations in any programming language.Tech Stack & Tools- Programming Languages: Python & JavaScript - Database: PostgreSQL (with object-relational mapping) - Collaboration Platform: GitHub - Development Model: Open with external community - Framework: Odoo (ORM, Workflows, Report Engine, BI, AI)BenefitsSalary based on experience.Hybrid Model: Home Office 2 days a week (after the training period).Health & Wellness: Comprehensive Major Medical Insurance (SGMM), Dental, and Life Insurance.Year-end Bonus (Aguinaldo): 30 days of salary.Savings Fund: Capped at the legal maximum.TotalPass: Up to 90% discount on gym memberships.Vacations: 15 days in the 1st year, 20 days in the 2nd, 22 days in the 3rd, and 25 days from the 4th year onwards.Sick Leave: Unlimited justified sick days / 5 unjustified days per year.Public Holidays: 10 days off per year.Parental Leave: 4 additional weeks of maternity/paternity leave.️ Vacation Bonus: 25% (Prima Vacacional).️ Catering: Premium on-site dining, subsidized at the legal maximum.Annual Performance Review: Yearly appraisal and salary review
Job Title
Tech Support Engineer (troubleshooting)