Job Title

We’re looking for a detail-oriented, operations-focusedMaintenance Service Advisorto manage service tickets from intake to final billing inside a fast-growing mobile fleet maintenance company. This role is not just dispatch support. You will own the lifecycle of a service job once it is assigned. That means interpreting technician notes, writing clear and accurate repair orders, coordinating with parts and scheduling, communicating with customers, securing approvals, and ensuring jobs are billed correctly. You must be organized, decisive, and comfortable managing multiple active jobs at once. No loose ends. Every ticket should move forward and close cleanly. This role requires working either Tuesday through Saturday or Sunday through Thursday.Why You’ll Want to JoinYou will be paid inUSD(bi-monthly: every 15th and 30th) Up to14 daysof Paid Time Off annually (starting Day 1) Observance ofHolidaysper company guidelines 100% remote setupso you can work wherever you’re most productive Clear ownership over service workflows Direct impact on operational efficiency and billing accuracy Opportunity to grow inside a scaling fleet services companyWhat You’ll Work OnTicket Ownership from Start to FinishTake service tickets from Dispatch and manage them through completion Interpret technician notes and write detailed, accurate repair orders Clearly document customer concern, findings, and proposed service Stage jobs properly before technicians roll out Parts and Scheduling CoordinationPartner with Parts to ensure everything is ordered and ready Align technicians and timelines with Scheduling Monitor deadlines to keep jobs moving efficiently Prevent delays by proactively identifying gaps Customer Communication and ApprovalsSecure approvals from leasing companies, fleet managers, or direct customers Keep customers informed with clear and direct communication Provide job summaries including findings, services performed, and outcomes Ensure alignment before and after service execution Billing and Job ClosureFinalize billing once documentation and photos are complete Ensure invoices are accurate and fully supported Follow up on repeat or unfinished jobs until they are resolved and billed Close the loop on every job with no open threadsWhat You Bring2 to 5+ years of experience in service writing, repair coordination, or billing operations Strong written communication skills with attention to detail Ability to interpret technical notes and translate them into clear documentation Comfort managing multiple active service jobs simultaneously Strong organizational discipline and follow-through Experience working with service management systems or ticketing platforms Clear, professional communication styleNice to HaveExperience in fleet maintenance, automotive service, or commercial vehicle operations Background coordinating with parts departments and scheduling teams Experience working with leasing companies or fleet managers Familiarity with service invoicing workflowsHow to ApplyPlease include: Yourupdated resume Ashort 1 to 2 minute Loom videoexplaining your experience managing service tickets or repair orders from intake to billing Only complete applications with a Loom video will be considered.If you are organized, process-driven, and capable of owning service jobs end to end without letting details slip, this role offers clear responsibility and meaningful impact inside a growing fleet operations business.Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: Initial Application- Submit your application and complete our prequalifying questions Video Introduction- Record an video introduction to showcase your communication skills and work experience Role-Specific Assessment- Complete a homework assignment tailored to the position (if applicable) Recruitment Interview- Initial screening with our talent team Executive Interview- Meet with senior leadership to discuss role alignment Client Interview- Final interview with the client team you'd be supporting Background & Reference Check- Professional reference verification Job Offer- Successful candidates receive a formal offer to join the team Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.