Job Title

PRISON ISLAND MEXICO EXPERIENCE OPERATOR JOB DESCRIPTION Are you ready to be part of a unique experience where games, challenges, and teamwork are at the center of everything? Prison Island , an international entertainment concept inspired by action and strategy games, will soon be opening, and we are looking for enthusiastic and passionate Experience Operators to help bring this adventure to life for our guests. Position: Experience Operator (Multi-role employee) Location: Prison Island Samara Satelite Commercial Center - Mexico Start Date: April 15 Contract Type: Full-time permanent contract with a probationary period / Part Time positions available as well. Reports to: Center Manager Languages: Spanish (other languages are a plus) Conditions – What do we offer? Gross monthly salary: $12,000 MXN Annual vacation: 12 working days starting from the date of hire, with progressive increases based on seniority Main Responsibilities As a Team Member , your responsibilities will include, among others: Customer Service • Welcome, guide, and assist customers in a friendly and professional manner • Provide information about activities, schedules, prices, and access conditions • Respond to customer inquiries by phone, email, or in person • Snack and Beverage Sales at the bar Registration and Reservation Management • Manage participant registration (create badges, team names, etc.) • Administer bookings and cancellations through the reservation system • Process payments Facility Management • Ensure the maintenance and cleanliness of the facilities • Monitor the proper functioning of the game rooms • Manage inventory and stock levels Required Skills • Excellent verbal communication skills • Ability to work in a team • Ability to handle stress • Autonomy and initiative Benefits and Perks Aguinaldo (Christmas bonus): 15 days Savings Fund: 8% Training and professional development opportunities (open to discussion depending on profile and role needs) Exclusive Benefits • Free access to the game • 30% discount for friends or family (up to 3 times per year) • Opportunity for growth within an international group Schedule: Variable schedule with rotating shifts, including weekends and official public holidays. Apply now and help us build Prison Island Mexico!