Job Title

Why consider this job opportunityOpportunity for career advancement and growth within the organizationWork remotely from anywhere in MexicoCompetitive compensation and benefits packages, including health benefits and paid time offBe part of a mission‑driven team focused on transforming hourly jobs into good jobsEngage with innovative technology and contribute to meaningful change in the workforceWhat to Expect (Job Responsibilities)Serve as the dedicated technical resource for assigned customer accounts and maintain familiarity with their environmentsAct as a product expert, providing guidance and translating customer needs into system recommendationsOversee and coordinate customer support tickets, managing complex issues as neededConduct Release Readiness Reviews and ensure customers leverage new product featuresRun regular customer meetings to discuss ongoing initiatives, support ticket status, and alignment with customer goalsWhat is Required (Qualifications)3+ years of Technical Account Management or relevant experience in implementing and configuring workforce management solutionsExperience managing multiple stakeholders and projects with competing prioritiesStrong diagnostic skills to assess customer‑reported issues and determine root causesBachelor's degree or equivalent experienceExceptional interpersonal and English communication skills, including verbal, written, and listening abilitiesHow to Stand Out (Preferred Qualifications)Experience in workforce management consulting and integrationProven ability to manage changes for business growth while minimizing disruptionBackground in operating environments such as retail or hospitality to understand labor challengesExposure to agile software development and related toolsets (e.g., Jira, GitHub)We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.#J-18808-Ljbffr