Job Title

Company Description Danny Herman Trucking, Inc. specializes in providing high-quality transportation services to domestic and international markets. Established in 1964 with one power unit, the company has grown into a service-oriented truckload carrier operating across the U.S. and Mexico. With a legacy of reliability, Danny Herman Trucking is committed to delivering timely, accurate, and complete responses to customer needs. The company takes pride in fostering strong client relationships and prioritizing exceptional service. Role Description This is a full-time hybrid position for a Customer Service Representative, based in Monterrey, NLE, with opportunities for remote work. The role involves delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities include assisting clients with their concerns, managing customer accounts, and communicating effectively to maintain positive relationships. Additional tasks may involve supporting the operations team and ensuring consistency in the customer experience across all interactions. Qualifications Proficiency in Customer Service and ensuring Customer Satisfaction Experience in Customer Support and optimizing Customer Experience Strong interpersonal and communication skills to build lasting customer relationships Ability to multitask and manage time effectively in hybrid work settings Proficiency in problem-solving and decision-making under pressure Familiarity with transportation or logistics industries is a plus Bilingual skills in English and Spanish are highly desirable High school diploma or equivalent; additional certifications or experience in customer service are a plus