Job Title

Job description: Job Overview The Engagement Lead is a senior, commercially-astute technology leader responsible for the end-to-end relationship, delivery excellence, and commercial growth of BCS Technology's accounts with the two of Mexico's leading ultra-low-cost carriers and the cornerstone clients of BCS's aviation practice in the Americas. This is a hybrid role that demands equal parts strategic account leadership, software delivery ownership, and commercial drive. You will be the single point of accountability for BCS's performance across both airline accounts — holding responsibility for delivery quality, client satisfaction, revenue growth, team leadership, and long-term strategic partnership. As clients execute their historic merger to form a new Mexican Airline Group, the Engagement Lead will occupy a unique and critical position — advising both airlines on technology strategy, managing complex cross-account delivery programmes, and identifying commercial opportunities created by the consolidation. What Makes This Role Unique Software Delivery at Scale Lead delivery of complex, mission-critical airline technology across two tier-1 carriers. Manage 8–15 engineers, solution architects, and QA specialists. Commercial Growth Driver Actively grow BCS's revenue footprint — identify, shape and close new statements of work, change requests, and multi-year service agreements. Strategic Partner Advisor Act as a trusted advisor to the 2 of the client's technology and business leadership during one of Mexico's most significant a of aviation industry transformations. Key Responsibilities Account Leadership & Client Relationship Management Serve as the primary executive-level point of contact for 2 client's technology, operations, and business leadership teams — building deep, trust-based partnerships at VP and C-suite level. Own the overall health of both airline accounts — tracking satisfaction metrics, escalation patterns, and strategic alignment through regular Quarterly Business Reviews (QBRs) and executive briefings. Navigate the complexity of managing two merging entities simultaneously, maintaining strong, independent relationships with each airline's leadership while identifying cross-account synergies. Represent BCS Technology at key client events, aviation industry conferences (e.g., CAPA, IATA, World Aviation Festival), and technology summits relevant to the Volaris-Viva group. Proactively identify risks to client satisfaction or retention and develop mitigation strategies before issues escalate. Software Delivery Ownership Hold end-to-end accountability for the delivery of all active BCS programmes across both accounts — including airline reservation system customisation, digital platform development, data analytics, and managed services. Lead programme governance: establish and maintain delivery frameworks, SDLC standards, project cadence, sprint ceremonies, and executive reporting structures aligned to BCS's delivery methodology. Partner with Technical Leads and Solution Architects to ensure technical quality, architectural integrity, and alignment to client standards across all deliverables. Manage delivery of Navitaire customisations, DotRez or Skysales enhancements, PSS integrations, and airline ancillary revenue platform projects as required. Oversee UAT, go-live planning, cutover coordination, and post-deployment hypercare periods — ensuring zero-defect launches on mission-critical airline systems. Drive continuous improvement in delivery practices — embedding Agile, DevOps, and CI/CD principles across the team to improve velocity and quality. Ensure all delivery activities comply with airline IT security standards, PCI-DSS, GDPR, and applicable data protection frameworks across Mexico, Sri Lanka, and Australia. Commercial Growth & Revenue Ownership Own the commercial relationship for both accounts — accountable for account P&L, revenue forecasting, margin management, and growth targets. Identify and develop new revenue opportunities within each account: new statements of work (SoWs), expansions into adjacent services (AI/ML analytics, cloud migration, cybersecurity advisory), and multi-year strategic agreements. Lead commercial negotiations for contract renewals, change requests, and rate reviews in collaboration with the BCS commercial and legal teams. Develop and present compelling technology business cases and proposals that articulate BCS's value proposition relative to competing vendors. Track and report on pipeline, opportunity stages, and revenue bookings for the 2 clients accounts within BCS's CRM system. Collaborate with the BCS pre-sales and solutions teams to develop winning proposals, pricing models, and RFP responses for new opportunities within the airline group. Team Leadership & People Development Build, lead, and develop a high-performing cross-functional team of engineers, QA specialists, business analysts, and project managers dedicated to the clients accounts. Conduct regular 1-on-1s, performance reviews, and career development conversations — acting as a genuine career sponsor for team members at all levels. Identify skill gaps and work with the BCS talent and training teams to build capability in aviation domain knowledge, emerging technologies, and delivery excellence. Foster a culture of ownership, accountability, and technical excellence within the account team — in alignment with BCS's global values. Support the recruitment of senior technical talent for the account, participating in interview panels and making hiring recommendations. Strategy & Innovation Develop and maintain a multi-year account strategy for the client's group — mapping BCS's capability roadmap against the airline group's technology investment agenda. Stay ahead of industry trends in airline technology — including NDC/IATA New Distribution Capability, AI-powered revenue management, real-time dynamic pricing, and hyper-personalisation — and bring proactive recommendations to the client. Lead discovery and scoping workshops with client stakeholders to translate business challenges into technology opportunities for BCS. Champion the use of BCS's AI Incubation Lab capabilities to develop bespoke ML and predictive analytics solutions relevant to airline operations, revenue optimisation, and customer experience. Contribute to BCS's aviation practice knowledge base — developing case studies, thought leadership content, and repeatable delivery assets from the Volaris and Viva engagements. Required Qualifications Experience Minimum 10 years: of progressive experience in software delivery, technology consulting, or IT professional services, with at least 5 years in a senior client-facing role. Aviation or travel technology domain experience: — direct experience delivering technology solutions for airlines, Global Distribution Systems (GDS), airline PSS vendors (Navitaire, Amadeus, Sabre, IBS), or travel technology platforms is strongly preferred. Proven track record: of managing large, complex software delivery programmes (USD 1M+ engagements) on time, on budget, and to quality standards. Commercial success: — demonstrated experience in growing account revenue, winning new commercial opportunities, and managing client P&L. Team leadership: — experience directly leading teams of 8+ engineers and/or delivery professionals across geographically distributed locations. Senior stakeholder management: — demonstrated ability to build and sustain relationships at VP and C-suite level with enterprise clients. Technical Skills Deep understanding of SDLC methodologies — Agile, Scrum, Kanban, SAFe — and ability to adapt delivery approach to client context. Proficiency in programme and project management tools: JIRA, Confluence, MS Project, Azure DevOps, or equivalent. Familiarity with airline technology systems: Navitaire New Skies, Amadeus Altéa, Sabre, DotRez, Skysales, or airline PSS/DCS platforms. Understanding of cloud architecture (AWS, Azure, GCP), API-first integrations, microservices, and modern digital platform delivery. Knowledge of data and analytics platforms — BI tools, data warehousing, and airline operations reporting. Awareness of cybersecurity standards relevant to airline and payment systems: PCI-DSS, ISO 27001, GDPR. Leadership & Soft Skills Exceptional commercial acumen — ability to read and shape commercial opportunity, build business cases, and negotiate with confidence. Outstanding communication skills — able to translate complex technical concepts for business audiences and vice versa, with presence at the executive table. High emotional intelligence — skilled at navigating politically complex client environments and building trust under pressure. Strategic thinking — ability to zoom out from day-to-day delivery and develop long-term account growth strategies. Resilience and adaptability — comfortable managing ambiguity, competing priorities, and high-stakes situations common in airline technology delivery. Cross-cultural competence — ability to work effectively across Sri Lankan, Mexican, Australian, and Filipino cultural and business contexts. Entrepreneurial mindset — proactively creates commercial opportunity rather than waiting for the client to ask.