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Part‑Time, Remote Customer Service Representative Job Title: (Part‑Time, Remote) Customer Service Representative Location: Playa del Carmen, Mexico (remote position, with in‑person training and occasional in‑person meetings) “A Rare Opportunity to Join a Global, Ethical, and Humane Telecommunications Leader” Are you searching for a part‑time role that challenges your skills, values your contributions, and truly makes a difference? At Canada’s most innovative and customer‑first telecommunications company, we’re not just hiring—we’re inviting you to become part of something meaningful. This is an extraordinary opportunity for English‑fluent professionals in Playa del Carmen who want to join a company that prides itself on transparency, fairness, and putting people before profits. We believe in creating a positive ripple effect for every person we connect with—our employees, customers, and even the communities we touch. If you’re passionate about delivering exceptional customer service, excited by the idea of contributing to a growing, people‑centered company, and seeking a rare chance to grow while earning competitive pay, this role might be for you. What Makes This Opportunity Exceptional? Generous Compensation: Starting at $8 CAD per hour, paid in CAD. Ethical Business Practices: Our company is built on values of honesty, respect, and making the telecom industry better for everyone. A Rare Path to Growth: We invest in you. This role offers professional development opportunities and the potential for career advancement based on performance. Flexibility That Empowers You: Work remotely, part‑time, from the comfort of your home in Playa del Carmen. True Partnership: This is a company that listens, learns, and grows with its team members. Your voice matters. What You’ll Do As a Customer Service Representative, you’ll serve as the frontline ambassador for a company that cares deeply about every interaction. Your role will include: Connecting with Care: Delivering outstanding customer service to our valued clients with empathy, professionalism, and a solutions‑oriented mindset. Solving Problems: Handling inquiries, troubleshooting issues, and resolving concerns quickly and effectively. Staying Organized: Performing accurate data entry for shipping and onboarding processes. Collaborating Closely: Communicating daily with customers, team members, and even the CEO in an inclusive, supportive environment. Upholding Standards: Meeting performance goals and contributing to our company’s high service standards. Who We’re Looking For To excel in this rare role, you’ll need: Fluency in English: Both written and spoken, with exceptional communication skills. Prior Telecom Experience: This is essential to understanding the nuances of our industry and serving our customers effectively. Empathy and Problem‑Solving: The ability to see problems from a customer’s perspective and resolve them with care. Strong Organizational Skills: A knack for staying on top of tasks and delivering results. Reliability: A stable Wi‑Fi connection, a computer, and a headset are essential for your success. Your Success, Measured by Real Impact Your performance will be evaluated based on customer satisfaction scores and survey feedback, ensuring you’re recognized for the incredible work you do. Shifts Available This role offers flexibility with the following part‑time options: Position 1: Monday to Wednesday, 11 AM to 5 PM (Central Time) Position 2: Thursday and Friday, 11 AM to 5 PM (Central Time) Why Join Us? We’re not just a company; we’re a movement. We are Canada’s only self‑funded, nationwide and independent telecom startup, designed to challenge the corporate giants that dominate the industry. Here’s what sets us apart: Our Values: Compassion, transparency, and a deep commitment to helping others. Our People‑First Approach: Every person we touch, from customers to employees, is treated with dignity and respect. Our Vision: To reshape the telecom landscape, one meaningful connection at a time. When you join us, you’re not just earning a paycheck—you’re becoming part of a team that believes in changing lives through better communication. How to Apply Your resume A brief cover letter A recent profile photo Applications are accepted exclusively through Indeed, for Playa del Carmen. This Is More Than a Job. It’s a Chance to Make a Difference. We believe that every voice matters and every connection counts. Join us in rewriting the future of telecommunications while building a brighter future for yourself and the people you serve. Job Types : Part‑time, Permanent Pay : From $116.00 per hour Expected Hours : 12–18 per week Application Question(s) Are you willing to do (paid) in‑person training and occasional in‑person meetings with your team, at physical locations in Playa Del Carmen? Education : High school or equivalent (preferred) Experience : (Missing details originally) Customer Services and Sales Representative Job Title: Customer Services and sales representative Working days: 5 days per week, 8 hours a day. (2 days off a week) Department/Group: SALES Salary : $16,000 MXN for the first training month, base salary will raise at month #2 and a bonus structure will be added on month #3 Location: PUERTO AVENTURAS marina, MÉXICO Job Description: Riviera Maya Catamarans is looking for an experienced and motivated sales agent. This is an onsite, in‑office, position in Puerto Aventuras Marina. Sales and Supreme Customer Service Skills are required. RMC is a re‑seller company that offers boat tours (public and private) in the whole Riviera Maya and Cancún. The company culture at Riviera Maya Catamarans, associated with businesses is relaxed; however, the aims and goals are high, as are expectations for our team members. Staff is expected to self‑manage, self‑motivate and work in a task‑oriented manner, focusing on making sure, the work is done well and on time. Requirements This position requires a person with formal sales training, ideally in tourism, and no less than 2 years’ experience working full‑time in the travel industry, ideally with a tour operator. In addition, applicants must be fluent in written and spoken English and Spanish. Role and Responsibilities Customer services (Online, over the phone, chat, whatsapp, etc) ensuring high levels of customer satisfaction Answering ALL sales channels in a timely manner throughout the day, preferably within 15 minutes of receipt Make quotes and provide information in the system for direct clients, travel agents and concierges Making invoices, taking payments over the phone or website link, monitor payments Confirm bookings with vendors Checking Google reviews, yelp and Tripadvisor, and other review sites and responding where necessary Helping to ensure great guest experiences and promoting/upselling other services Monthly reports (Hubspot, quotes, drop HOLDS, report for bookings and confirm with vendros, etc) Assist with Operation when needed Checking in and greet of groups / check out greet out Opening / Closing office and ensuring everything is in order Preferred Skills Excellent computer skills with good knowledge of Microsoft Office Programs and other project management software Flexible, proactive, self‑motivated with excellent team work skills Excellent communication skills Revenue and goals orientated Strong organizational skills with attention to detail Problem solving skills Strong interpersonal skills Pay : $6,000.00 - 18,000.00 per month Experience Ventas: 1 year (required) Work Location : In person #J-18808-Ljbffr