About Brillio:Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year.Incident Management SpecialistKey Responsibilities- Create clear, client-facing communications for technology outages and escalated issues - Collaborate with internal teams to assess impact and support resolution efforts - Maintain dashboards, trackers, and event documentation - Participate in incident calls and communicate client impact effectively - Support continuous process improvement initiatives - Facilitate and/or participate in meetings related to Client Event ManagementAnalytics & Reporting- Manage and maintain client incident reporting - Gather and analyze data from ServiceNow - Use Excel, PowerPoint, and OneNote to create reports and presentations - Identify recurring outage trends and recommend improvements - Develop playbooks to enhance processes and response strategiesRequired Experience- Minimum 2 years of relevant experience in similar o related role - Bachelor's degree in Technology, Business, Communications, or related field (preferred) - Strong interpersonal and communication skills - Self-motivated with the ability to work independently - Flexibility to support a 24/7 operational environment as neededWork Environment- Full-time, onsite role based in Guadalajara - May require flexibility in schedule due to incident supportWhy Join Us?Be a part of a dynamic and innovative environment where your contributions directly influence business outcomes.Collaborate with talented professionals and work on cutting-edge technology stacks.Opportunity to lead impactful projects that solve real-world problems.If you're ready to take on this exciting challenge and bring your expertise to our team, apply now!
Job Title
Incident Analyst