Job Title

Before you apply, please get familiar with Luxoft:Luxoft locations: Magazine: Alumni Club: Skills Description:6-8+ years of in Support/Production Operations roles.5+ years of .NET Core experience.5+ years of AWS Cloud Technology.Significant experience in web service support.Solid understand of security issues related to multi-tier enterprise applications. Expertise in C# and .NET Core, MySQL/MSSQL/No-SQL.Solid understanding of SOAP, REST, and Web API based web service protocolsSolid understanding of AWS Cloud service and IntegrationCloud Technology : AWS - Lambda, Neptune, Dynamo DB, document DB, RDS SQL, Mongo DB (medium), Redis cache, EC2 hosting, Integration with .NET Core (middleware) , DynaTrace/Datadog.Experience with Microsoft Entity Framework and/or LINQ to SQLLogging: Kibana, Elastic search, Log stashDev Tool: Fiddler, Postman and SwaggerKnowledge on GITProject Description:The ideal candidate will have a strong understanding of Starlink Production Core Support.He will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.Responsibilities:Triage & Incident OwnershipPerform rapid intake, triage, and prioritization of alerts, tickets, and incidents.Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.Maintain accurate, real-time incident timelines and post-incident documentation.Troubleshooting & Restorationo Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.Cross-Team CollaborationEngage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.Facilitate postmortems and continuous improvement actions.Platform & Application Stack AwarenessIdentify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues.Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.Service Quality & Process ExcellenceContribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).Recommend monitoring gaps to improve observability