OverviewReports To: Mexico Operations Manager / Key Account ManagerLocation: MonterreyEnvironment: Hybrid (about 3 days onsite; 2 remote)Work Schedule: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:30 PM with an hour break, but flexibility based on coverage. There are some after-hour and weekend expectations – the typical work week is about 48 hours.Purpose Of Your WorkAs an Operations Customer Service Representative working within Redwood Mexico (one of our entities), you will be responsible for supporting our Mexico customers through daily operational duties.How You Make a Difference EverydayAccurately and efficiently coordinate carrier operation to ensure daily capacity & status updatesCoordinate capacity to match customer needs amongst existing carrier base (carrier management)Provide trailer details for traceability and documentation purposesRecord ongoing operations in TMS by creating loads/tenders and sending rate confirmation to carriersProvide customers with visibility and send updated status reportsCoordinate with carriers to establish regular updates and tracking reportsCommunicate with key contacts (customer, broker, consignee) to promptly resolve any transportation constraintsUpdate load status in TMS and ensure accuracy of information (i.e. costs, rates, dates)Meet with carriers to explore and review business opportunities to optimize their capacityEstablish a cadence of revisions and agreements to ensure ongoing improvementCommunicate effectively with all stakeholders to ensure documentation is ready upon departure to avoid delaysCoordinate with broker for corresponding border crossing docs (DODA, entry)Ensure shipment arrival to border/warehouse with complete and correct documentationCoordinate delivery appointments with consignee and ensure timely deliveryUpdate & analyze KPIs to identify opportunity areas and implement corrective actions when necessaryCommunicate effectively within Redwood network for any additional help neededQuote and source additional spot capacity when requiredSupport finance and intercompany when needed in case of discrepancies for load rates or carriers assignedPerform additional duties assigned by managementYou’ve Got This?Ability to think critically, analyze data, and set strategic goalsExcellent organizational, communication, and time-management skillsProblem-solving and customer-oriented professionalAbility to work autonomously, proven to be both a self-starter & team player in a dynamic environmentProcess oriented individual who has a deep understanding of customer impact and profitabilityHigh School diploma required. BS/BA preferredEnglish proficiency at least 80%Progressive experience in an operational role within the transportation/logistics industryMinimum of 2 years of logistics operations experience & knowledge of the cross-border (MX/US/CAN) requiredDesirable proficiency with Transportation Management SystemsWhat We OfferAccess to experts and resources for your Learning & Development journeyOpportunity for internal mobilityEmployee referral bonus programEmployee Resource Groups (ERGs)Annual fundraising and volunteer events to give back to communitiesLife Insurance policy for you starting 30 days after employmentPersonal Health Insurance coverage for you – Major Medical30 days “Aguinaldo” Christmas bonus or prorated percentage your first yearVacation time starts at 12 days. Additional days will increase per Mexican LawPremium Vacation 50% vacation days (Prima vacacional)Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican LawCell Phone Allowance of 800 pesos per month plus applicable taxesRedwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law. #J-18808-Ljbffr
Job Title
Operations Customer Service Representative