Job Title

Company Description RUI has over three decades of experience in outsourced customer experience management and demand generation, serving as expert brand ambassadors across diverse industries. By combining advanced technology, optimized processes, and skilled talent, we ensure seamless customer engagement at every stage of the journey. Our tailored engagement and growth strategies are focused on enhancing customer experiences and fostering brand loyalty. RUI is dedicated to empowering teams and delivering impactful solutions for businesses worldwide. Role Description This is a full-time on-site role for a Retention Expert located in Benito Juárez, CDMX. The Retention Expert will be responsible for retaining customers through building strong relationships, analyzing customer needs, identifying solutions, and addressing concerns. The role involves maintaining high standards of customer satisfaction, leveraging communication and interpersonal skills, and providing tailored support to drive brand loyalty and long-term customer engagement. Qualifications Proficiency in Customer Retention techniques and methods to optimize customer loyalty Excellent Interpersonal Skills and the ability to build strong relationships with customers Strong Analytical Skills to assess customer needs and trends Outstanding communication skills in English and Spanish , both verbal and written, to effectively engage with customers Ability to work collaboratively and thrive in a fast-paced, on-site environment Minimum 1 year of experience in retention, sales, or a related role. Highschool diploma or equivalent required Experience in customer experience management is an advantage Previous experience working in a call center environment and with CRM systems is a strong plus.