Job Title

AMS Production Support L2 L3 Provide L2L3 functional support for SAP S4HANA FI processes including incident problem and service request management Perform root cause analysis RCA for recurring issues and drive permanent corrective actions Ensure compliance with SLAOLA targets and operational KPIs Handle critical finance incidents coordinating with technical teams and providing timely stakeholder updates Support monthend quarterend and yearend close including extended support where required Functional Scope FI CO Strong handson support experience in oFIGL FIAP FIAR oAsset Accounting FIAA oBank Accounting Electronic Bank Statements oBrazil localization taxes legal reporting countryspecific requirements CO support primarily during monthend close with focus on oMaterial Ledger oCost Center and Profit Center Accounting oPeriodend allocations and settlements Deep understanding of FIMM and FISD integrations especially finance postings from logistics processes Enhancements Change Support Deliver minor enhancements and configuration changes within AMS scope Prepare functional specifications test cases and support UAT activities Experience Qualifications 7 to 10 years of relevant SAP FICO experience Strong experience in SAP S4HANA AMS Production Support CO knowledge required especially for monthend close and Material Ledger activities Experience working with ITSM tools such as ServiceNow Bachelors degree in finance Accounting Information Systems or related field or equivalent experience SAP S4HANA Finance certification is a plus