Job Title

**Responsibilities**:- Monitors and ensures accurate execution for sales and client request to the team.- Participates in initiatives to improve client and account management process.- Maintains MIS to track end-to-end process for tracking turnaround times of deliverables from team.- Assists in Client Onboarding and monitor smooth process for account opening, documentation and ensure all required documents are well collected, verified, stored and provide clients with feedback on onboarding status.- Works with Account Control team to ensure regulatory reviews of all clients are performed.- Partners with Credit Risk Officers to ensure that all client review materials are in place and completed.- Ensures service engagement is a satisfying experience for clients through ensuring sincere, timely and effective completion of client’s service requests.- Effectively manages risk and foster an environment that is knowledgeable about risk, abides by risk guidelines & controls.- Collaborates with your other regional counterparts to achieve a global, regional or product consistent framework for the services provided.- Leads process Improvement through innovation and transformation projects.**Qualifications**:- Bachelors Degree or Equivalent Financial Services Experience with 5 + years managerial/sales supervisory experience.**Education**:- Bachelors degree, potentially Masters degreeThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Requisitos**:- Conocimiento del segmento del segmento Pyme- Orientación a resultados- Gestión de Equipos (Manager de Managers)- Experiência en contacto con clientes externos- Negociación- Mejora de procesos y estrategias**Job Family Group**:Commercial and Business Sales- **Job Family**:Commercial Sales Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.-- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._