Job Title

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business‑to‑business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long‑standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!About the Role As an International Logistics Manager NA, you will lead the day‑to‑day import and export operations across the U.S., Canada, and Mexico while supervising a team of Logistics and Customer Service Agents. You will oversee operational planning, shipment execution, regulatory compliance, and continuous improvement initiatives to ensure optimal service, efficiency, and cost performance.In this dynamic role, you will act both as an operational expert and a people leader—partnering with global and regional functions, external service providers, and internal stakeholders to support a high‑performance logistics operation. You play a critical part in driving service excellence, compliance, and operational readiness across the entire North American region.Key ResponsibilitiesProvide leadership, direction, and performance management for the import and export team, ensuring alignment with company goalsOversee and monitor all international shipments (air, ocean, ground); proactively resolve delays and exceptions to secure on‑time delivery.Manage capacity planning, carrier allocation, and daily shipment prioritization across all modes of transport.Develop, maintain, and implement SOPs for all import/export activities; ensure team training and compliance.Lead team management activities including daily workflow oversight, performance evaluations, and development planning.Ensure all import/export processes comply with U.S., Canadian, and Mexican customs, trade, and transportation regulations.Identify and implement process improvements to increase efficiency and reduce operational costs.Maintain accurate and audit‑ready documentation for all shipments.Build and manage strong relationships with customs brokers, freight forwarders, carriers, and logistics partners.Assess operational risks and implement mitigation plans; support internal stakeholders with contingency planning.Coordinate daily and monthly reporting to ensure fulfillment and customer escalations are handled promptly.Manage vacation planning and holiday coverage to ensure uninterrupted business operations.Support transition activities related to GBS implementation and the company’s evolving operating model.About YouDegree in Business Administration or a related field5–7 years of experience in supply chain, freight forwarding, and/or import/export logistics5+ years of experience as a Team LeaderConversational English level (B2+)Strong knowledge of international transportation regulations and best practices, with specific familiarity in ocean freightProficiency in SAP, MS/Google Office Suite, and logistics tools (e.g., DHL platforms)Understanding of compliance requirements for CBP, FDA, and CBSA within a food manufacturing environmentPeople‑centric leadership style with experience managing teams (including virtual teams)Strong communication, interpersonal, analytical, and organizational skillsAdaptable, resilient, and effective in fast‑paced and changing environmentsKnowledge of project management methodologies and a continuous improvement mindset.What you can expect from Barry CallebautCompetitive salary and comprehensive benefits packageEnvironment that welcomes workplace flexibilityAn atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!Ability to grow personally and professionally within an organization that values development and internal career growthBe part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.#oneBC - Diverse People, Sustainable Growth.#J-18808-Ljbffr