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Job Description - Instructional Designer (04BBB)Instructional DesignerInstructional DesignerYour potential has a place here with TTEC’s award-winning employment experience. As an Instructional Designer working remotely in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all!What you’ll be doing: This role will also be responsible for the design, development, delivery, management and measurement of a client knowledge base. This exciting role uses the latest technology to ensure contact center associates are able to deliver the best experience to their customers.What you’ll bring to us:Design and implement strategy to optimize knowledge base in support of meeting and exceeding operational and internal goals and metricsConceive, design, and develop training programs and materials utilizing the latest instructional and distribution methodsBuild e‑Learning, instructor‑led or blended solutions to best suit the content and audienceBuild upon contemporary methods of adult learning theory, social and mobile learning, and curriculum design to shape e‑learning, instructor‑led, and blended approach education and guidanceCreate, build and distribute custom analytics and reports based on goals and metricsCoach users on knowledge base tools and coordinate with operations, training & quality teams to produce educational content within the knowledge baseWork closely with other Instructional Designers including Lead Instructional Designers (IDs), Project Managers (PMs), Subject Matter Experts (SMEs), Media, Quality Assurance (QA), as well as Training Team and Design and Delivery ManagersWhat skills you’ll need:Knowledge of and practical application of Adult Learning Theory and instructional design principlesAbility to facilitate focus groups, usability sessions and subject matter expert interviews as well as identify and document key themes emerging from these activitiesAbility to manage responsibilities and priorities in a fast‑paced and time‑critical environmentBasic Project Management skillsExcellent presentation/facilitation skillsKnowledge of call center business and/or experience, desiredExperience using e‑Learning software such as Captivate & knowledge of Adobe Photoshop, Flash, HTML principlesA Bit More About Your Role We’ll train you to be a subject‑matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family‑friendly atmosphere.About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspectives and for you to bring value to the table in your own unique way.#J-18808-Ljbffr