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Technical Solutions Consultant - SQL (Remote - Mexico Only) At Varicent, we’re not just transforming the Sales Performance Management (SPM) market— we’re redefining how organizations achieve revenue success. Our cutting‑edge SaaS solutions empower revenue leaders globally to design smarter go‑to‑market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T‑Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody’s, Stryker and hundreds more.Innovate with Purpose: Build impactful solutions for customers worldwide.Join Excellence: Work in a diverse, collaborative, and innovative team.Shape the Future: Lead in redefining revenue optimization.Grow Together: Unlock your potential in a supportive environment.Join us at Varicent—where your talent and ambition meet limitless opportunities for success!The Varicent Associate Technical Account Manager (Associate TAM) works alongside Technical Account Managers within the Customer Success organization and manages a portfolio of VIP clients. The Associate TAM acts as a Varicent adviser to client resources, maximizing the VIP client’s return on their Varicent investment. This requires building strong relationships with all stakeholders and supporting business goals by solving go‑to‑market challenges with innovative solutions. The Associate TAM answers product, process and solution specific questions, proactively monitors existing solutions for optimal performance, and adapts and evolves existing solutions with new features and functionality to further drive value. Working in tandem with the primary TAM, the Associate TAM plays an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.KEY RESPONSIBILITIESAdvanced SQL is mandatorySupport the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.Assist in coaching users on foundational Varicent functionality, configuration concepts, and best‑practice methodologies.Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.Prepare and share monthly performance, utilization, and support‑related metric summaries.Analyze solution usage and data patterns to help identify potential issues or areas for optimization.Assist in implementing proactive maintenance actions and solution improvements.Collaborate with TAMs and internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.Identify opportunities for customer value realization and surface to the primary TAM for strategic review.Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross‑sell, and expansion motions.Partner with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.Collaborate with TAMs to maintain reusable object repository.EDUCATION & EXPERIENCEAt least 5 years of experience in IT Consulting, Enterprise Software ImplementationPrior experience with query‑based languages and relational databasesTechnical data skills including strong experience with SQL data manipulation, Microsoft ExcelPreferred: Understanding of Sales Performance Management domainStrongly Preferred: Hands‑on experience with Varicent software products (administering, implementing and/or supporting)Basic knowledge of system configurations, data models, and data integration best practice concepts.PERFORMANCE BASED SUCCESS CRITERIA 1-3 MonthsFamiliarize oneself with company culture, policies, escalation paths, and internal systems.Training and onboarding will be completed.Learn the various systems used in daily operations.Participation in team meetings and events.Complete all onboarding activities and training with passing grades.Seen by peers as responsive and professional.Demonstrate curiosity and engagement.4-6 MonthsBegin managing defined customer work triaged by your Technical Account Manager cohorts.Adhere to VIP program deliverables including task tracking against active initiatives.Begin to prioritize tasks, elevate blockers, communicate effectively, and demonstrate problem resolution, personal growth, and adaptability.Support data validation, report creation, performance troubleshooting, and config changes as needed.Complete assigned technical work with some oversight.Demonstrate an understanding of model structure and customer needs.Provide meaningful updates and documentation.7 Months & beyondCandidate will manage a full client portfolio.Operate as a trusted technical partner, supporting the TAM at a strategic level.Independently deliver core TAM activities.Troubleshooting & support.Documentation of changes and existing build.Generating usage, performance, and status reporting (flagging important data points).Participate in journey/plan execution.After 12 months should be able to perform all duties of a TAMPerforming a complete Annual Health CheckArticulate findings, risks, and recommendationsSupport cross‑selling initiatives by documenting use cases and your portfolio’s technical needsCustomer confidence and satisfactionPortfolio managed with minimal oversight and escalationHigh‑quality delivery within contractual hoursAnnual Health Check completed independentlyVaricent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact#J-18808-Ljbffr