This role will be key in ensuring proper execution of operations, high-quality customer service, and achievement of commercial goals in both car rentals and pre-owned vehicle sales.Location: La paz, Baja California Sur (new Branch opening) Responsibilities:Supervise teams of 5 to 10 employees across operations, sales, and customer serviceEnsure a high-level customer service experienceResolve operational issues and ensure productivity at the point of salePropose and implement commercial strategies to drive branch profitabilityMonitor performance indicators (KPIs and NPS)Coordinate administrative activities with corporate departmentsRecruit, train, develop, and evaluate team membersEnsure compliance with processes, internal policies, and quality standardsSupport operational activities when requiredRequirements:Bachelor’s degree in Engineering, Business, or related fieldMinimum of 3 years of experience in leadership and sales rolesExperience in industries such as retail, banking, hospitality, or servicesStrong commercial focus, results-driven mindset, and analytical skillsExcellent communication and leadership abilitiesProficiency in Excel, PowerPoint, and CRM systems (preferred)Advanced conversational EnglishValid driver’s license; ability to drive both manual and automatic vehiclesWe Offer:Benefits above the legal requirements30 days of Christmas bonus (Aguinaldo)15 days of vacation from day one10% grocery vouchersMajor medical insurance and life insuranceAnnual bonus of up to 3 months’ salaryWork tools (laptop, mobile phone, and uniform)Growth opportunities within an expanding international companySelection Process:Initial interview with Human ResourcesInterview with Area ManagerPanel interviewInterview with Regional ManagementFinal approval by Director or CEOPsychometric assessments and virtual interviewJob Type: Full-time Benefits:Medical insuranceMajor medical insuranceCompany phoneFree uniformsAdditional vacation days or paid leaveGrocery vouchersAt ManpowerGroup, we create inclusive workplaces where talent and competencies are what truly matter, regardless of individuals’ characteristics such as sex, age, sexual orientation, gender identity or expression, nationality, migration status, physical appearance, disability, language, social or economic status, health or legal condition, pregnancy, marital or civil status, religion, opinions, physical expression, body diversity, political affiliation, presence of visible or non-visible tattoos, other body modifications, or any other condition that may be considered.
Job Title
Operations Supervisor (RAC)