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Job Title


Sales & Customer Care Assistant


Company : IFF


Location : Distrito federal, Distrito federal


Created : 2026-05-02


Job Type : Full Time


Job Description

Are you ready to take your skills to the next level and make a real impact?IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.Food Ingredients: Innovating improved nutritional profiles, better taste and texture, and greater cost efficiency to meet the needs of global food and beverage manufacturers. The role is based in Punto Polanco Mexico City hybrid role. Be part of a passionate, creative and motivated team where together we can achieve greatness and make a real impact. Your potential is our inspiration.Where You’ll Make a DifferencePrepare APO reports, gap analyses, KPIs, and pipeline monitoring to enable data‑driven decisionsAct as the operational backbone for Sales, ensuring accurate and timely analytical, administrative, and coordination supportDevelop professional sales presentations summarizing performance, pipeline, and insightsHandle customer operational requests, including documentation, certifications, and platform updatesCoordinate product sample requests and deliveries to support customer satisfactionAnalyze import statistics to support market and commercial understandingManage internal coordination across Sales, CSR, GRA, Applications, Finance, and LogisticsSupport vendor management activities, including purchase requisitions and payment follow‑upsCoordinate travel, expenses, events, and internal communication channels (e.g., Teams)What Makes You the Right FitExperience supporting sales or commercial teams in an operational, analytical, or coordination roleStrong analytical skills with the ability to prepare reports, KPIs, and performance insightsHigh attention to detail and accuracy in documentation, data handling, and follow‑upsProven ability to manage multiple requests and priorities in a fast‑paced environmentStrong communication skills and ability to coordinate across cross‑functional teamsProficiency in Microsoft Office tools (Excel, PowerPoint, Teams)Experience managing customer documentation, platforms, or operational requestsKnowledge of internal processes related to pricing, vendors, or expense managementAbility to work independently, meet deadlines, and ensure consistent executionHow Would You Stand Out?Experience working with CRM or sales platforms (e.g., Workday, Salesforce, customer portals)Previous exposure to international or cross‑regional sales organizationsExperience supporting events, commercial projects, or pipeline reviewsWhy Choose Us?Be part of a collaborative, cross‑functional sales environment with real business impactGain exposure to commercial strategy, performance analytics, and customer operationsWork closely with senior sales stakeholders and diverse internal teamsOpportunity to develop strong analytical, coordination, and business skillsDynamic role with varied responsibilities and continuous learningSupportive culture focused on teamwork, quality, and operational excellenceWe are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.Visit /careers/workplace-diversity-and-inclusion to learn more