Role: Training and Development (OCM) – SAP Commerce Cloud Location: Hybrid in Mexico City (Miguel Hidalgo)Key Skills: SAP Commerce CloudFulltime Permanent Position with HCLTechRole SummaryThe OCM / Trainer will drive organizational change, training, and adoption of the SAP Commerce Cloud platform for business users, IT teams, and operations staff.Key ResponsibilitiesDevelop and execute training strategy for SAP Commerce CloudConduct role‑based training for business users, IT admins, and support teamsCreate training materials: user manuals, SOPs, quick reference guides, videosSupport change management activities for the new cloud platformEnable knowledge transfer across Company's teams for long‑term self‑sufficiencyConduct UAT and hypercare enablement sessionsCoordinate with technical teams to align training with solution capabilitiesRequired Skills & Experience6–10 years of experience in OCM / Training for enterprise platformsStrong understanding of SAP Commerce Cloud functional & operational aspectsExperience in cloud transformation and platform adoption programsExcellent presentation, communication, and facilitation skillsPreferredExperience training B2C commerce operations teamsPrior experience with SAP CX or digital commerce platformsSoft Skills:Excellent verbal & written EnglishStrong problem-solving and team collaborationWe offer: Direct Hiring, 100% payroll schemaBenefits above law (Major and minor medical insurance, saving fund, grocery coupons, 12 days vacations)Convenient office locationsGreat work environmentFlexible dress codeMulticultural environmentShare your CV in English.Education BenefitsIf you´re interested please send your English resume to
Job Title
Training and Development Specialist