Job Title

.Sr Customer Services Representative - Rep Parts page is loaded## Sr Customer Services Representative - Rep Partslocations:San Pedro Garza Garcia-Nuevo Leon-Mexicotime type:Full timeposted on:Posted Todayjob requisition id:WD30267456**Johnson Controls** is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a **Sr Customer Services Representative - Rep Parts.**As a Sr Customer Services Representative, you will be primarily responsible for efficiently processing and following up on inquiries and business transactions to ensure the right products are delivered to the correct customer, in accordance with the sales offer and initial order.* Processing orders in SAP, ensuring that price agreements, delivery conditions, and payment terms are correct.* Handling discrepancies, claims, delivery issues, and quality problems by issuing internal claims and RMA/Credit/Debit as necessary.* Following up on outstanding orders in collaboration with the customer, warehouse, purchasing, and carrier.* Providing customer follow-ups by efficiently addressing customer inquiries and directing them to the appropriate service.* Archiving important correspondence and managing accounts receivable as part of debt recovery.* Collecting customer feedback to enhance service delivery.* Bachelor's degree in Business Administration or a related field.* Experience in customer service or a similar role.* Detail-oriented with strong organizational skills.* Excellent communicators, both verbally and in writing.* Comfortable working in a fast-paced environment.* Comprehensive benefits package.* Opportunities for professional growth and development.* Supportive and inclusive work environment.* Commitment to work-life balance and employee well-being.* Engagement in meaningful projects that make a difference. **Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion**, in accordance with its commitment to labor equality and non-discrimination.Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. #J-18808-Ljbffr