Job title : Customer Service SpecialistLocation: Paseo de la Reforma 342,, ZIP Code -06600, Mexico City, MexicoDuration: 12+ Month Mode of work: OnsiteJOB SUMMARYThe Customer Service Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.ESSENTIAL FUNCTIONSDuties include, but are not limited to:Promoting and/saving products and servicesProviding an excellent customer experience via phoneNegotiating and completing save/service order requests from customers.Working with customers patiently, tactfully, and efficientlyAccurately informing customers of various fees and adjustments.Providing options to the customer based on product and service needs.Active listening skillsAbility to follow tactical call flows to optimize the customer experience.MINIMUM REQUIREMENTSOutstanding Customer Service skills.Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.Basic math skills, data entry skills, and sales aptitudeUnderstanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.Ability to multitask in a fast-paced environment.PREFERENCESPrevious Customer Service experience in a high volume2+ years of Call Center experience or equivalent required1 yr contact center and 1 yr retention experience are preferredHigh school diploma or the equivalent
Job Title
Customer Service Representative