Job Title

Location:San Pedro Garza García, MXJob Type:On SiteAbout the Company E80 Groupis a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.The entire logistics flow is centrally managed bytheSM.I.LE80 software platform (Smart Integrated Logistics) , which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.With14 branches worldwide , the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.Position Overview The H24 Front Office Coordinator is inserted in the Technical Customer Service department which in E80 is responsible for ensuring the operating efficiency of plants installed. The resource will be responsible for managing the Remote Support Front Office team with the following objectives:Ensure an adequate level of assistance on all E80 Group systems installed at customers' sitesSupport on-site staff in troubleshooting during the machine downtime to reduce intervention times through accurate remote diagnostics.ResponsibilitiesManage the resources that guarantee first level support in the event of a downtime and guide the customer in the problem solving and troubleshooting process, until the problem is resolvedMonitor the ticketing process, evaluating its performances of the Front Office team.Ensure proper prioritization of active support requestsInform the structure of any recurring non-conformities and promote any improvement activitiesEvaluate the performance and skills of the Front Office team members, as well as participate in the training phases of new techniciansEnsure proper communication with the customerSupport the customer during the troubleshooting phasePlan and manage team rotation and shifts schedulingManage the Front Office representative assignmentsRequirementsWork experience of at least 5 years in the field of automationGood knowledge in IT toolsStrong analytical skillMultitasking and problem-solving skillsGood communication skills (English and Spanish)Team builderLeadershipCurrently living in Monterrey areaEEO Statement Qualified applicants will receive consideration.E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy.We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.#J-18808-Ljbffr