Role Details:Position:Customer Care Agent (Entry Level) Location:Guadalajara, MX-Work Location:Av. Aviación 3800, San Juan de Ocotán, 45019 Zapopan, Jal., Mexico Work Mode:Full-time, onsite Shifts:24/7 rotational English:Not mandatory, but ability to read and understand is required Salary:$14,000 MXN (gross monthly) + benefitsResponsibilities • Handle incoming and outgoing customer interactions via voice, chat, and email. • Resolve customer queries accurately within defined SLAs. • Document interactions correctly in CRM/ticketing systems. • Adhere to schedule, quality standards, and information security policies. • Meet individual and team performance benchmarks defined by the process. • Participate in training, calibrations, and continuous improvement initiatives.Qualifications • 0–5 years of experience in Contact Center / BPO operations • Strong proficiency in Mexican Spanish (native or near‐native) and B1 level English proficiency.; excellent verbal and written communication. • Experience supporting Inbound and Outbound Voice, Chat, and Email processes • Working knowledge of CRM tools and basic systems navigation • Strong customer focus, problem-solving, and multitasking skills.
Job Title
Customer Care Representative