Job Title

MezTal is partnering with a fast-growing U.S.-based company in theSenior Living Technology space, focused on improving the lives of older adults through innovative and immersive digital experiences.We are seeking aCustomer Onboarding & Engagement Specialistwho will play a key role in ensuring that new partners successfully adopt and engage with the platform. This position sits at the intersection oftraining, relationship building, and customer engagement. The ideal candidate is astrong communicator, highly empathetic, and passionate about helping others, with the ability to guide customers through new technology in a clear, supportive, and engaging way.Key Responsibilities Customer Onboarding & Training Lead virtual onboarding sessions, guiding new partners through platform setup and usage. Deliver engaging, easy-to-follow training tailored to different learning styles and comfort levels. Ensure customers feel confident and supported when adopting new technology. Develop and continuously improve training materials, guides, and processes.Customer Engagement & Re-engagement Proactively reach out to partners who are not actively using the platform. Re-engage customers by understanding their needs and demonstrating the value of the product. Conduct retraining sessions and provide ongoing support to drive adoption and usage. Build strong, trust-based relationships with customers through consistent communication.Customer Support & Experience Act as a primary point of contact for customer questions and challenges. Provide thoughtful, patient, and solution-oriented support. Handle sensitive or frustrated customers with empathy and professionalism. Ensure a positive and impactful customer experience at every interaction.Operations & Process Management Maintain accurate records of customer interactions using CRM tools. Track onboarding progress, engagement metrics, and usage data. Prioritize tasks effectively and manage multiple accounts and schedules. Identify opportunities to improve onboarding processes and customer experience.Requirements What We're Looking For Core Competencies Exceptional communication skills (English required):Clear, friendly, and confident when explaining concepts. High empathy and emotional intelligence:Ability to connect with diverse audiences, including non-technical users. Training & facilitation mindset:Comfortable teaching, guiding, and adapting to different learning styles. Customer-first approach:Strong commitment to helping customers succeed and solving problems end-to-end. Relationship-building skills:Ability to create trust and maintain long-term engagement with partners. Strong organization and attention to detail:Comfortable managing multiple priorities and processes.Preferred Qualifications Experience incustomer onboarding, customer success, training, or client-facing roles. Background inSaaS, technology, or digital platforms (Preferred). Experience working withCRM tools(e.g., HubSpot, Salesforce). Exposure tosenior living, healthcare, or service-oriented environmentsis a plus. Experience infast-paced or startup environmentsis a plus.What Makes This Role Unique Opportunity to make ameaningful impact on the lives of older adults. A role that combinespeople skills, training, and technology. Exposure to agrowing and innovative industry. Collaborative and mission-driven work environment.Important Note This role is supported by agovernment-backed program. While the position is expected to remain stable, it is important to note that funding changes could potentially impact the role in the future. Transparency is a key value for our client. Benefits Monthly salary:MXN 25,000 gross per month before taxes. Christmas Bonus: 30 days, to be paid in December. Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN. Minor Medical Insurance: VRIM membership with special discounts on doctor's appointments and accident reimbursements. Dental Insurance: Always smile with confidence! Life Insurance: (Death and MXN Disability) Vacation Days: 12 vacation days in accordance with Federal Labor Law, with prior approval from your manager. +Floating Holidays: 3 floating holidays in addition to the 7 official holidays in Mexico. Cell Phone Reimbursement & Transportation Subsidy. Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work. Multicultural Exposure: Work with operations within Mexico and United States. MezTal Internal Events: Strike a healthy balance between your professional and personal goals. Exclusive Discounts: Benefits with different companies for being part of MezTal. Academic Agreements: Access to national universities and language schools.