Job Title

We are looking for ahands-on IT Coordinatorwith strong leadership skills to take ownership of our IT operations and lead our current team.This role is ideal for someone who enjoys bothtechnical work (infrastructure & support)andteam coordination, in a fast-paced call center environment. What you’ll do: • Lead and coordinate the IT team (support & infrastructure) • Ensure smooth daily IT operations across the site • Manage and optimize networks, servers, and systems • Support call center technologies (VoIP, CRM, WFM tools) • Handle escalations and critical incidents • Implement IT best practices, security, and processes • Work closely with leadership to align IT with business needs What we’re looking for: • Experience in IT support, infrastructure, and team coordination • Strong troubleshooting and problem-solving skills • Hands-on experience with networks, servers, and call center tools • Leadership mindset (not just technical execution) • Ability to work under pressure and handle urgent situations English is Required