Job Title

Customer Sales Representative (Inbound Sales) – Remote | High Conversion | Plumbing ServicesPosition Type:Full-Time, Remote Working Hours:U.S. Hours (Evenings & Weekends Required)About the RoleWe’re hiring aCustomer Sales Representative (CSR)to handle high-volume inbound calls and convert customer inquiries intobooked plumbing jobs and memberships . This is asales-first customer service role— not just answering calls. You’ll guide conversations, solve problems, and confidently move customers toward booking services while delivering aprofessional, customer-first experience . If you canbuild trust quickly and close consistently , this role is built for you.What You’ll OwnInbound Sales & Call ConversionHandle high-volume inbound calls with confidence and professionalism Convert inquiries intobooked plumbing jobs(target:85% conversion rate ) Actively listen and guide customers toward the right solution Control conversations while maintaining empathy and clarityScheduling, Upselling & Membership SalesBook service appointments accurately and efficiently Identify upsell opportunities during calls Promote and sellPipeline Club membership Hit key targets: 10%+ membership close rate 35 memberships in first 90 daysCRM & Process ExecutionLog all interactions accurately in CRM systems Follow structured scripts and workflows Contribute to improving call processes and conversion systems Preferred tools experience: ServiceTitan Other CRM and call management toolsCustomer Experience & Escalation HandlingHandle escalations professionally and calmly Maintain high customer satisfaction standards Deliver consistent, high-quality phone experiencesTeam Support & OptimizationSupport offshore team members for consistency Provide feedback to improve scripts, tools, and workflows Adapt quickly to new systems and processesWhat Success Looks Like85%+ call-to-booking conversion rate 10%+ membership close rate 35+ memberships sold in first 90 days Accurate and clean CRM documentation Strong customer satisfaction and call quality scoresWhat Makes You a Strong FitConfident, persuasive communicator on the phone Strong at building rapport quickly Comfortable balancingsales + service Disciplined and reliable with performance targets Able to work evenings and weekends Thrive in fast-paced, call-driven environmentsRequirements (Must-Have)ExperienceProven experience in: Inbound sales Call center sales Customer service with conversion targetsCore SkillsStrong conversion and closing ability Excellent objection handling CRM and call system experience Clear, professional English communicationNice to HaveExperience in: Plumbing HVAC Home services Familiarity with ServiceTitan Membership or subscription sales experienceWhat a Typical Day Looks LikeHandle inbound calls throughout your shift Understand customer issues and recommend services Book appointments and present membership options Log all interactions in CRM Follow scripts and improve performance daily Handle escalations professionally In short: You turn inbound calls intorevenue + long-term customer relationships .Key Metrics (KPIs)Call-to-booking conversion rate (85% target) Membership close rate (10%+) Memberships sold (35 in first 90 days) CRM accuracy and documentation Customer satisfaction and call qualityWhy This Role Stands OutClear, measurable performance targets Direct impact on revenue growth Structured scripts, systems, and coaching Opportunity to grow into: Sales leadership Operations roles Customer experience managementInterview ProcessInitial Screening Call Interview with Pavago Recruiter Client Interview Offer & OnboardingApply NowIf you canconvert inbound calls, handle objections confidently, and deliver a strong customer experience , this role gives you a clear path to grow insales and revenue operations . Apply now and turn conversations into results.