Job Title

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. The Service Readiness Engineer is responsible for ensuring new customers and new services are ready for operational life by acting as a key stakeholder in the Onboarding process to represent the needs of the Operational teams. Working on joint and individual projects, responsibilities include ensuring Cloud platforms are configured and updated, training and resource requirements are identified and communicated, and risks and issues identified are raised to the Project Team. The Service Readiness Engineer will also work closely with other members of the Service Readiness team to assist in the creation of in-life processes and work instructions for both the Service Readiness and Operational teams. Also responsible for early life support and ongoing continual improvement to readiness and operational processes as well as being an active participant in Project “lessons learned” sessions. Main point of contact for assigned projects Scope includes new services, new customers and decommission of existing services/customers Assist in the creation and development of all relevant and required documentation, including Standard Operating Procedures, training material and Knowledge Articles Identifying training requirements Contribute to global, scalable Process and procedures Develop test and certification plans for new services and customers Delivering “train the trainer” sessions to the operations team for new customers and services Be the subject matter expert for new customers and services to provide early life support Working closely with Project Managers and operational teams as well as other company teams to ensure all aspects of the service are a success Set up new sites and endpoints in multiple cloud platforms including Symphony Work with customers and internal teams to ensure cloud platforms, monitoring agents and aggregators are ready for in-life services Manage internal and customer user access as required on cloud platforms Attend department meetings and training as needed Perform additional tasks, responsibilities, and projects needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives. Proficient with Microsoft Office (Word, Excel, Outlook) Minimum 3 years of professional experience in Audio Visual industry Preferred external training: MS Teams hardware, Windows and Android Pexip Cloud and Infinity Experience with Symphony and Cloud platforms (WebEx, MS Teams, Crestron XiO, Pexip Cloud, Zoom etc.) both from a configuration and day 2 support perspective preferred