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Job Summary: Under the guidance of the Facility Operations Manager, this role is responsible for facility-wide compliance to the Southco Quality Management System. The Quality Manager ensures that the facility maintains documented procedures and instructions to satisfy ISO/TS/AS requirements. This individual coordinates timely and accurate responses to customer complaints by interacting with customer service, production, engineering and supply chain areas.ResponsibilitiesManage and direct in-process Quality improvement initiatives within the facility to achieve quality goals.Ensure that all ISO 9000, TS16949, IATF and AS9100 requirements are being met and audited to these standards; serve as management representative for facility quality management system compliance; ensure facility-wide corrective action reports are quickly resolved.Travel as required, including quarterly business trips to the sister division in Chihuahua, Mexico to develop and maintain strong working relationships; other international travel as needed. Proficiency in Spanish is highly preferred and strongly considered for fluent candidates.Influence and implement quality training throughout the facility and challenge the process.Coordinate the facility’s SPC (statistical process/quality control) program and assist all areas in the application of statistical methods.Prepare for and participate in all customer visits and audits; ensure all customer-required surveys are completed on a timely basis.Manage the customer complaint system including problem resolution, correction and prevention with necessary response activities, including customer returned products.Direct efforts for the facility calibration program including calibration, recall, gage prints, MSA outside services, etc.Reduce costs of nonconformance by establishing reduction plans.Interface with manufacturing and engineering to resolve internal and/or external quality problems in corrective, preventive, or continuous improvement efforts. Participate in monthly management scorecard reviews and provide data to senior management on quality metrics.Supervise QA exempt and non-exempt staff and aid in their development.Manage within the quality department’s budget parameters.About youBachelor's degree in Business or Engineering (certification from ASQC or equivalent) or equivalent education or experience.Five years of experience as a manager or supervisor in a metal manufacturing environment, leading a team of at least 10 employees.Experience working with sister divisions within a larger organization is highly preferred.Experience with relevant metal manufacturing processes (e.g., Cold Forming, Cold Heading, Stamping, Die Casting, Powder Coating).Thorough knowledge of ISO, TS and AS9100 requirements.Automotive industry experience strongly preferred.SAP experience strongly preferred.CQM and CQE certifications preferred.Demonstrated mechanical abilities and ability to interact and work well with others as a team.Knowledge of advanced statistical methods and analysis procedures such as FMEA, DOE, QFD, and SPC.Experience in implementation and administration of Quality Management Systems.Excellent communication, development and leadership skills.Rewards and BenefitsCompetitive base payGenerous time off – starting at 3 weeks of annualized PTO (first year prorated based on start date), 9 company holidays plus 2 floating holidays401(k) Savings and Investment Plan – Company automatic 2% contribution plus 50% match up to 6% of eligible payEmployee Stock Ownership Plan valued at approximately 4-6% of eligible earnings with dividend payments after 3-year vestingMedical, Dental, Vision, Flexible Spending and Health Savings Accounts (HSA) beginning first day of employment; company funds a portion of HSA for high deductible health plansCompany-paid Life & Disability Insurance including short term, long term, and life coverageTuition Reimbursement program to support undergraduate or graduate programs for employeesAbout SouthcoSouthco is the leading global manufacturer of Engineered Access Hardware with manufacturing and engineering facilities in the Americas, Europe and Asia Pacific regions. The company emphasizes quality, performance and innovation in solutions for diverse industries including Networking, Telecommunications, Computer, Automotive, Aerospace, and more.Equal Employment Opportunity Southco provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. #J-18808-Ljbffr