Job Title

We're looking for a people-focused, motivated Customer Service professional to join our team as aVehicle Support Specialist. In this role, you'll be on the front line supporting our customers—helping them succeed, resolving their questions, and ensuring they have a great experience with our products. You'll also gain hands-on knowledge of our business model and become an expert in our software suite.This is an excellent opportunity to kickstart or grow your career in a high-growth SaaS company, collaborate with a supportive team, and build skills that will help you thrive across the tech industry.What You'll Bring 1–3 years of customer support experience, ideally in a B2B or SaaS environment. Exceptional communication skills, both verbal and written. Fluency in French and/or Spanish(read, speak, write) is a strong plus. Experience withZendesk or similar ticketing platformsis a plus. A strong commitment toproviding excellent service. Ability to explaincomplex or technical conceptsclearly and simply. A positive, flexible, and enthusiastic attitude. A collaborative mindset and willingness to help—no matter the task size. High sense of urgency, with the ability toprioritize and meet tight deadlines. Strong organization skills and attention to detail. Reliable performance inteam-oriented environments. A creative and analytical approach toproblem-solving. Proficiency inMicrosoft Office Suite.What You'll Do Respond to and resolve customer and end-user inquiries of varying complexity viaphone, email, and web chat, while meeting defined service levels. Deliver apositive, customer-centricapproach in troubleshooting and issue resolution. Set and manage customer expectations to ensurehigh satisfaction. Document and maintain all customer cases, updates, and follow-up tasks in the ticketing platform. Review and process customer forms and documentation with accuracy. Become aSubject Matter Expert (SME)for assigned products, tasks, and support processes. Collaborate closely with internal teams (Product, Customer Success, Account Management) to ensure timely and proactive resolution of customer issues.