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Job Title - Microsoft 365 Specialist Location - hybrid from either one of --> Mexico city, MX | Guadalajara, MX | Monterrey, MX. Key responsibilities •Assess Microsoft 365 tenant health across apps services and network connectivity. •Evaluate M365 Apps performance (Office Teams Outlook) and optimize configurations for reliability and user experience. • Review network readiness for Microsoft 365 workloads including bandwidth latency and connectivity best practices. • Analyze usage and adoption metrics to identify gaps and recommend strategies for improving engagement. • Provide guidance on governance compliance and operational processes to strengthen platform health. • Deliver professional customer facing documentation summarizing health assessments usage insights and recommended next steps. Required Qualifications • Minimum 5+ years of hands on experience with Microsoft 365 administration and optimization • Microsoft 365 Apps (Office Teams Outlook) • Experience managing and optimizing Microsoft Teams for enterprise environments • Knowledge of M365 workloads (SharePoint Online Exchange Online OneDrive for Business) • Network connectivity for cloud services • Microsoft Endpoint Manager and device health • Familiarity with Microsoft Secure Score compliance manager and tenant health dashboards. • Strong ability to interpret usage analytics and design adoption strategies. • Understanding of Microsoft 365 health service incidents and operational monitoring • Proven experience troubleshooting Microsoft 365 services and analyzing complex tenant and security configurations • Experience in business continuity planning incident response coordination and process maturity assessments. • Excellent communication and documentation skills for technical and executive audiences. • Background in technical consulting or assessment based delivery engagements. • Preferred qualifications • Experience with network performance tuning for Microsoft 365 workloads. • Copilot for M365 Copilot Chat Copilot Agent • Familiarity with Entra ID architecture and identity security best practices including Conditional Access MFA and privileged access. • Familiarity with compliance frameworks such as ISO 22301 NIST SP 800 34 or SOC 2 Type II in the context of operational resilience.