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Join Our Team at Güntner! Position: Customer Service Representative - Middle Location: Parque Industrial Stiva, Rogelio González Caballero, Apodaca, N.L. About Güntner: Güntner is a leading German company specializing in the manufacturing of refrigeration and air conditioning equipment. With a global presence, we are committed to delivering innovative, high-quality products that meet the highest standards of efficiency and sustainability. Our mission is to provide solutions that improve people’s lives and contribute to a more sustainable future. Role Objective: The Senior Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, supporting the company’s core mission. Main Responsibilities: - Order Confirmation and Delivery Follow-up - Confirm shipping dates to ensure customer satisfaction. - Resend order confirmations in case of updates or delays. - Send reports with confirmed delivery dates. - Update shipping dates in systems visible to customers. - Confirm shipments from the plant. - Update order status in customer portals. - Update and review delay reports. - Notify customers of any improvements or delays in delivery. - Negotiate revised delivery dates with moderate impact (over 3 days). - Communicate with internal teams to assess and resolve issues. - Evaluate on-time delivery performance (internal and external). - Collaborate with planning and purchasing to identify customer-focused improvements. - Maintain daily coordination with the planning team. - Define production priorities to minimize customer impact. Qualifications: 1. Degree in International Business, Business Administration, or a related field. 2. 2+ years of experience in Customer Service in Logistics, Supply Chain o related field. 3. Advanced English proficiency. We Offer: Competitive salary. Competitive benefits package. Interested candidates, please apply through this platform.