Job Title

Location: Cancun, Mexico. Property: SHA Mexico Job Purpose: The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness. The successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture. The role requires a “Think Global, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele. Main Duties & Responsibilities: - Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience. - Drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments. - Foster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness. - Build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results. - Oversee financial performance, including budget execution, revenue management, cost control, and KPIs. - Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability. - Serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed. - Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality. - Ensure compliance with all legal, safety, health, environmental, and operational standards. - Protect assets, manage capital expenditure planning (CAPEX), and ensure long-term property value. Job Profile: - Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related fields. - Advanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage. - Minimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role. - Experience with international ultra-luxury brands. - Proven expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions. Languages: - Fluent English and Spanish required. - Additional languages considered an asset. Specific Competencies: - Strategic vision and business orientation. - Think Global, Act Local mindset. - Strong operational leadership and hands-on execution. - Ability to combine strategy and daily operations effectively. - Strong focus on guest experience and personalization. - Ability to influence and manage high-profile stakeholders. - Adaptability to multicultural environments. Technological Skills: - Proficiency in property management systems and operational software. - Advanced knowledge of Microsoft Office or Google Workspace. - Experience in data-driven operational decision-making. Skills Chain of Command: - Proactivity - Analytical skills - Results-oriented - Interdepartmental integrator Competencies based on our values: - Excellence | We strive for excellence in everything we do, making it a habit - Evolution | We are committed to constant improvement and innovation - Honesty | We prioritise honesty and loyalty in everything we do - Caring | We genuinely care for our guests, our team, our planet, and our resources - Happiness | We enjoy the journey,facing challenges with passion and enthusiasm Other Competencies and Skills Required: - Strong business orientation and strategic mindset. - Ability to work in international and multicultural environments. - Excellent interpersonal and communication skills. - Ability to manage multiple priorities simultaneously. - Willingness to travel as needed.