Job Title

As a Master Scheduler, you will be the primary point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience. You will work closely with internal teams to address client needs and contribute to maintaining high levels of customer satisfaction 100% of deliveries and forecasting sales. RESPONSIBILITIES: Client Interaction: - Serve as the main point of contact for clients via phone, email, and other communication channels. - Respond promptly and professionally to client inquiries, providing accurate and timely information. - Assist clients with product or service-related questions, issues, and requests. - Build and maintain strong client relationships through effective communication and problem-solving. Issue Resolution: - Investigate and resolve client complaints or issues in a timely and efficient manner. - Collaborate with internal teams to address complex client concerns and ensure resolution. - Escalate issues to appropriate departments when necessary and follow up to ensure resolution. Product/Service Knowledge: - Develop a deep understanding of our products or services to effectively assist clients. - Stay informed about product updates, changes, and new features. - Provide guidance and recommendations to clients on product/service usage. - Production requirement planning management in ERP System. Documentation and Reporting: - Maintain accurate and detailed records of client interactions, issues, and resolutions. - Inventory control Knowledge - Generate reports on client service activities and feedback for management review. - Identify trends or recurring issues and recommend improvements to enhance client satisfaction. Quality Assurance: - Adhere to established service standards and protocols. - Participate in quality assurance processes to ensure consistency and excellence in service delivery. REQUIREMENTS: - Bachelor’s degree or equivalent. - Proven experience in customer service or a related field. (headliners and overhead systems, door and console armrests, instrument panel trim components, and fiber solutions) - Knowledge of the automotive interior products industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Ability to handle challenging situations with professionalism and empathy. - Proficiency in using customer service software and tools.