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Job Description Lead customer communication for Product Quality Issues. Quality assurance for new product launches to achieve int./ext. product quality targets Follow-up customer complaint process to increase customer satisfactio Qualifications Advanced Product Quality Planning (APQP) & Product Launch PPAP package assembly and PSW submission for approval to customers Authority to sign PSW Quality responsible in Q(G)Cs for new products / applications Participation in the PFMEA/CP/PQI during product realization process. Making sure defined special characteristics are included. Provide Quality history and lesson learned. Define & Communicate Product Safe Launch & exit criteria. Quality section line releases for new products / applications (QMM WSR) per defined procedure. QMM ensure QZ test is planned for the VS products for current MY as defined in CDQ0404. (PV test is planned by MFE Product coordinator). Confirmation of containment actions and effectiveness of corrective actions on the shop floor in case of customer claims. 8D process monitoring with responsible, MFQ, PQA, Development, application etc. Tracks the 8D progress to achieve 8D closure in less than 60 days. CRI Reduction related to S&C’s: Analyze trends & events in order to kick-off activities with responsible departments to initiate activities to reduce S&C’s. DNF/TNF monitoring to trigger actions within sales, application or program managers #J-18808-Ljbffr